Following the announcement made by the UK Government, as of Tuesday 24th March 2020, all of our Renault Retail Group Sales Operations will close until Monday 13th April 2020 or until Government lock down is lifted.
If you are waiting to take a delivery of a vehicle, our teams are in a process for making contact with you as soon as possible. All existing test drive bookings for sales will be cancelled and as such we are no longer taking any future bookings until further notice.
As per the Government guidance, our After Sales operation will remain open. However, to safeguard the safety of our staff and customers we will be operating a reduced service, whereby only a limited number of After Sales departments will remain open. We are currently reviewing the situation and we’ll shortly update our website and Social Media channels with further details of our emergency servicing and repairs facilities. Please check our websites and Social Media channels for further updates or contact us directly via customer services.
We know that you will understand and we will all work together during this unprecedented time to fight the spread of the COVID-19 virus.
Your safety is our highest priority. Take care of yourself, your families and loved ones.
Yours Sincerely,
Ludovic Troyes
Managing Director
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Your safety is our highest priority
Renault Retail Group UK are taking the spread of COVID-19 extremely seriously. Our priority is always the safety and well-being of our employees and our customers. During the lockdown we are here to support you!
Service Operations
During the lockdown our After Sales operation will remain open for essential service and MOT work. Any existing maintenance or MOT bookings will still continue as the planned. Please note maintenance and MOT services are available by appointment only. To book an appointment please call us or Click here to book online.
It is vitally important that you are able to visit our dealerships safely, so we have worked responsibly in accordance with Government guidelines on COVID-19 to implement the following safety measures:
We have produced a short video of what to expect when visiting our dealership. Please take the time to watch our short video. With these safety measures in place you can be assured that we are committed to keep both our customers and staff safe. We are very much looking forward to welcoming back our customers to Retail Group.
To View our COVID-19 FAQs, click here
Your safety is our highest priority
Renault Retail Group UK are taking the spread of COVID-19 extremely seriously. Our priority is always the safety and well-being of our employees and our customers. During the lockdown we are here to support you!
Service Operations
During the lockdown our After Sales operation will remain open for essential service and MOT work. Any existing maintenance or MOT bookings will still continue as the planned. Please note maintenance and MOT services are available by appointment only. To book an appointment please call us or Click here to book online.It is vitally important that you are able to visit our dealerships safely, so we have worked responsibly in accordance with Government guidelines on COVID-19 to implement the following safety measures:
Please note that all customers visiting our premises will be required to wear face masks and coverings.
We have produced a short video of what to expect when visiting our dealership. Please take the time to watch our short video.With these safety measures in place you can be assured that we are committed to keep both our customers and staff safe. We are very much looking forward to welcoming back our customers to Retail Group.
To View our COVID-19 FAQs, click here.
