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Tuesday 21 July 2020

Renault Retail Group UK - COVID19 Statement 24th March 2020

Following the announcement made by the UK Government, as of Tuesday 24th March 2020, all of our Renault Retail Group Sales Operations will close until Monday 13th April 2020 or until Government lock down is lifted.

If you are waiting to take a delivery of a vehicle, our teams are in a process for making contact with you as soon as possible. All existing test drive bookings for sales will be cancelled and as such we are no longer taking any future bookings until further notice.

As per the Government guidance, our After Sales operation will remain open. However, to safeguard the safety of our staff and customers we will be operating a reduced service, whereby only a limited number of After Sales departments will remain open. We are currently reviewing the situation and we’ll shortly update our website and Social Media channels with further details of our emergency servicing and repairs facilities. Please check our websites and Social Media channels for further updates or contact us directly via customer services.

We know that you will understand and we will all work together during this unprecedented time to fight the spread of the COVID-19 virus.

Your safety is our highest priority. Take care of yourself, your families and loved ones.

Yours Sincerely,
Ludovic Troyes
Managing Director

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We sell 1 in 4 Renault vehicles in the UK

Friendly expert advice

Manufacturer owned

CitNOW video servicing assessment

Your safety is our highest priority

With effect from the 24th July customers will be required to wear face masks and coverings when visiting our showrooms

It is vitally important that you are able to visit our dealerships safely, so we have worked responsibly in accordance with Government guidelines on COVID-19 to implement the following safety measures:

  • We have carried out Covid-19 Risk Assessments issued by the Government. Click here to view
  • We have placed convenient floor markings in all our dealerships to help you keep a safe distance of 2 metres.
  • We have also introduced a limit to the number of people inside our dealerships
  • All of our colleagues will wear a face masks, and we have installed protective screens at all workstations.
  • We have made hand sanitiser readily available for all customers and colleagues to use. Upon arrival at the dealership we kindly ask you to sanitise your hands thoroughly.
  • All desks, workstations and card payment machines are cleaned & sanitised regularly.
  • Car sanitation

We have produced a short video of what to expect when visiting our dealership. Please take the time to watch our short video.With these safety measures in place you can be assured that we are committed to keep both our customers and staff safe. We are very much looking forward to welcoming back our customers to Renault Retail Group.

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Your safety is our highest priority

With effect from the 24th July customers will be required to wear face masks and coverings when visiting our showrooms

It is vitally important that you are able to visit our dealerships safely, so we have worked responsibly in accordance with Government guidelines on COVID-19 to implement the following safety measures:

  • We have carried out Covid-19 Risk Assessments issued by the Government. Click here to view
  • We have placed convenient floor markings in all our dealerships to help you keep a safe distance of 2 metres.
  • We have also introduced a limit to the number of people inside our dealerships
  • All of our colleagues will wear a face masks, and we have installed protective screens at all workstations.
  • We have made hand sanitiser readily available for all customers and colleagues to use. Upon arrival at the dealership we kindly ask you to sanitise your hands thoroughly.
  • All desks, workstations and card payment machines are cleaned & sanitised regularly.
  • Car sanitation

We have produced a short video of what to expect when visiting our dealership. Please take the time to watch our short video.With these safety measures in place you can be assured that we are committed to keep both our customers and staff safe. We are very much looking forward to welcoming back our customers to Renault Retail Group.