At Retail Renault Group, we value your feedback and take your complaints and feedback seriously. If you have any concerns or issues regarding our service, we encourage you to discuss them first with the Manager of the branch you are dealing with. Our dedicated Managers will work closely with you to find a resolution.
We apologise for any inconvenience caused and for not meeting your expectations. Your satisfaction is our priority, and by sharing your complaint, you provide us with an opportunity to investigate and enhance our services not just for you but for all our valued customers.
To ensure that your complaint is directed to the appropriate person, you have multiple channels to reach us. You can get in touch with us through telephone, email, post or complete our compliant and feedback form. Please choose the option that suits you best and be assured that we are here to listen and assist you.
Thank you for choosing Retail Renault Group. We look forward to resolving your concerns and making your experience with us a positive one. Your feedback is crucial in helping us improve our services for the future.
We hold our customers in high regard and are committed to consistently delivering excellent service, even when it comes to addressing complaints. This page outlines our process for handling complaints related to finance and insurance products, which fall under the oversight of the Financial Conduct Authority (UK).
Every complaint we receive is treated confidentially and in accordance with data protection laws.
Our dedication remains steadfast in promptly and impartially investigating and resolving your complaint. At the very least, we will ensure:
Please complete our complaint and feedback form and we look forward to resolving your concerns.
If, subsequent to receiving our final response or after 20 days period, you find our resolution unsatisfactory, you may be entitled to escalate your complaint to any of the subsequent complimentary services:
UK: The Financial Ombudsman Service (FOS)