Our
Terms & conditions

Renault Retail Group are authorised and regulated by the Financial Conduct Authority. All offers are subject to terms and conditions. Renault Retail Group reserve the right to change or cancel offers without notice. All images and specifications shown are for illustrative purposes and should be confirmed with your local dealership.

All calls to and from Renault Retail Group may be recorded for quality and training purposes.

Manufacturer’s Warranty
Your Renault car is covered by a warranty package for up to 5 years from date of first registration with unlimited mileage during the first 24 months, then limited to a total of 100,000 miles or 5 years whichever comes first.

LCV models are covered by a warranty package for up to 3 years from date of first registration with unlimited mileage during the first 24 months, then limited to a total of 100,000 miles or 3 years whichever comes first.

Your Renault Dealer or Renault Z.E. Dealer is able to repair or replace without charge, parts that are found to have a material or assembly defect that is recognised by Renault.

Warranty for models registered from 18th December 2019
Your Renault car is covered by a warranty package for up to 5 years from date of first registration with unlimited mileage the first 24 months, then limited to a total of 100,000 miles or 5 years whichever comes first.

LCV models are covered by a warranty package for up to 3 years from date of first registration with unlimited mileage during the first 24 months, then limited to a total of 100,000 miles or 3 years whichever comes first.

Full warranty terms and conditions can be found here

Retail Group is authorised and regulated by the Financial Services Authority. Price Promise based on written quotations from authorised and recognised garages on like-for-like services within a five mile radius of a Retail Group Dealership. All offers are subject to terms and conditions. Retail Group reserve the right to change or cancel offers without notice. MOT restricted to class IV (4) MOT’s and booking by appointment is required. AA cover only applies to vehicles up to 7 years old. Service offer applies to vehicles over 3 years old and under 2.0 litre engines. Excludes FAP, RenaultSport and LCV engines.

FIXED PRICE SERVICING TERMS & CONDITIONS

All prices quoted are recommended retail prices specific to the selected dealership and include VAT at the prevailing rate. Prices may vary depending on model and servicing requirement. All prices are correct at time of publication and may be subject to change at any point without notice. All offers exclude the Z.E. range.

1 Additional parts may be required according to the maintenance programme (not included in stated price). Excludes V6 engines. Consult your Renault Dealer for the correct specification for your vehicle.

2 MOT excludes Northern Ireland and Class 7

3 Offer available to customers who own a Renault car over 48 months old who are new Renault Service department customers. The Express Service consists of an oil & filter change and a 25-point visual inspection.
Service carried out using Renault Approved Parts. Additional parts may be required. Participating dealers only. Price includes VAT at the prevailing rate. Excludes ZE vehicles and V6 engines.

FIXED PRICE CAMBELT CHANGE TERMS & CONDITIONS

All prices quoted are recommended retail prices specific to the selected dealership and include VAT at the prevailing rate. All prices are correct at time of publication and may be subject to change at any point without notice. All offers exclude the Z.E. range.

Offer only eligible on payments made by direct debit and a deposit will be requested by your dealer on the day. The full terms and conditions of the flexible payment agreement will be presented to you at the dealership upon arrival. Offer excludes the LCV, Renaultsport and Z.E. range.

MOT failure

An MOT lasts a year, but you can have an MOT carried out up to a month (less one day) before the current MOT certificate expires. You can check the MOT status of a vehicle online.

If your car fails its MOT:

  • You will be given a refusal of MOT certificate (VT30)
  • Your vehicle must be repaired and retested to comply with MOT standards
  • You may not be covered by your insurance, so you are advised not to drive it, except to an approved test centre or a garage for repairs.

Your refusal of MOT certificate will state why your vehicle failed its MOT and what needs to be fixed in order for it to pass. The repairs needed could be specialised such as welding jobs or emissions failures, so it may not be possible to make them there and then.

If your car can be tested, repaired and retested at the same location within a 10-working day period then there should be no additional charge for retesting, this is known as a partial re-examination. Although, there are certain repairs that cannot be fixed under a partial re-examination.

A partial re-examination will check the items that the car failed on in the original MOT test as long as they are one or more of the following items.

Payment Assist Terms & Conditions

 

– Parties

The Agreement shall be between Payment Assist Ltd, (Registered and Correspondence Address: Unit 5A, Digby Drive, Melton Mowbray, Leicester LE13 0RQ) and the Customer named on the recurring transaction authority

– Definitions

The words below have the following meaning in this Agreement:

  • “Act” is the Consumer Credit Act 1974
  • “Amount of credit” is the amount of invoice shown on the recurring transaction authority overleaf
  • “you”/”your” means the borrower
  • “we”/”us”/”our” means Payment Assist Ltd, its successors and assigns

– Communications

Unless otherwise agreed, all communications and documentation in relation to this Agreement will be in English

– Collection of repayments

The repayment of the facility will be made from recurring monthly debits from your debit card as set out in the recurring transaction authority. A signed recurring transaction authority (overleaf) is required to be completed to allow this facility to be put in place.

– Your costs for obtaining the facility

The facility is set up as an interest free facility. There are no charges for obtaining this facility or interest costs for the term of the facility provided the repayments are made in line with the recurring transaction authority. The Total amount payable is equal to the Amount of credit, with no Charge for credit.

– Late payment charges

Charges will be payable on each occurrence of one or more of the following events:

  • Returned/recalled or declined payment; £10
  • Letters sent to you as a result of a breach of your credit agreement; £15
  • Telephone call in respect of late payment; £10
  • Issue of default notice; £20
  • Transfer of your account from Collections to Debt Recovery; £25
  • Alteration of terms from those agreed will be dealt with and charged on a case by case basis
  • We may also charge our reasonable legal costs and disbursements for enforcing any term of the agreement
  • You must pay us on demand the amount of any reasonable expenses or cost incurred as a result of any misleading or inaccurate information given in connection with the agreement

These charges will be incorporated into the debt owed and will be debitted from the debit card provided in the recurring transaction authority

– Your right to withdraw

If you wish to withdraw from this Agreement you can do so, please notify us in writing to Payment Assist Ltd, Unit 5A, Digby Drive, Melton Mowbray, Leicester LE13 0RQ or over the phone on 01664 503151.

You must repay the amount you owe us either by cheque or by debit card. The amount you owe us will be the balance of the facility, with no interest charged. If you do not repay the amount you owe us within 30 calendar days from the date you notified us of your intention to withdraw, we will recover it as a debt through the courts.

– Assignability

We may assign and transfer this agreement or all or any part of its rights hereunder to any person, firm or corporation without limitation, and this agreement shall be binding upon and inure to the benefit of the parties hereto and their successors, representatives and assigns forever. Payment Assist Ltd expressly prohibits the assigning of the rights under the agreement by the borrower.

– Your right to request a statement

Should you require a paper statement, please request this in writing to Payment Assist Ltd, Unit 5A, Digby Drive, Melton Mowbray, Leicestershire LE13 0RQ

– Partial Early Repayment or Full Early Settlement

Should you wish to repay part or all of the facility early, please send the request in writing to Payment Assist Ltd, Unit 5A, Digby Drive, Melton Mowbray, Leicester LE13 0RQ or by calling us on 01664 503151.

As there is no interest charged to the facility, the balance will reduce by the amount of the repayment.

– Our right to demand earlier payment

We may demand immediate and full repayment of your facility if:

  • The information provided when you applied for the facility was false or incorrect
  • You are more than 14 days overdue with any amount you owe us
  • If you become bankrupt
  • If you become insolvent

If you fall behind with your repayments we may pass information about the amount you owe to a credit reference agency. Credit reference agencies record this information and companies may use it to assess any future loan/credit applications you might make. This may affect your ability to get credit.

– Missing or underpayment

The consequences of not making your agreed payments are that the account will be in default and

  • We may register your details with credit reference agencies
  • You may find it difficult to obtain credit in the future
  • Legal proceedings may be taken against you

If you are having any difficulties in making payments under your Agreement please contact us.

– Refunds

All refunds relating to the invoice associated to this authority, either directly or indirectly, will be paid to Payment Assist Ltd and offset against the outstanding balance.

– Change of Address

You will notify us in writing within 7 days of any change in your address

– Complaints

If you wish to make a complaint please write to Complaints Department, Payment Assist Ltd, Unit 5A, Digby Drive, Melton Mowbray, Leicester LE13 0RQ

– Law

Unless we agree otherwise, the Law of the residence of the borrower will apply

– GDPR

Our GDPR policy is available online at https://www.payment-assist.co.uk/gdprpolicy. Should you wish to remove your data in line with Article 18 of the policy, please email compliance@payment-assist.co.uk to undertake this process.

Essential Service

* Price includes VAT,parts and labour- Only available on Renault cars over 4 years old from date of registration. Uses Renault Approved parts that meets our quality standard for your vehicle. Includes a 12 months parts and labour warranty. Excludes Renault Sport, LCV and electric vehicles. All prices are correct at time of publication and may be subject to change at any point without notice. Unless stated the prices cannot be used in conjunction with any other offers.

BESPOKE4YOU information we receive and store on our website affords you many advantages. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide to both enhance and give you your own unique customer journey. We can respond easier and faster to your requests, and it will also help our communication with you.

Our Bring Me Closer and Reserve Online services are available on selected used vehicles as advertised on the Retail Group website.
These services are only available on the mainland UK. Once we receive your Bring Me Closer or Reserve Online request our UK based National Sales Team will check that the vehicle you have requested is not currently being viewed or on test drive. They will then contact you to confirm your details and process your refundable reservation fee of £99.
We will arrange to transfer the vehicle to your chosen Bring Me Closer, Retail Group showroom once the reservation fee has be successfully paid and processed. Our aim is to transfer the vehicle to your chosen location within 7 working days. Our National Sales Team will keep you updated throughout the transfer and reservation process, once the car arrives at your chosen Retail Group dealership we will contact you to organise a convenient viewing appointment and test drive. The vehicle will be reserved exclusively for you to view for 48 hours only.
If you do not attend the appointment, we will not be able to refund your deposit. If you need to rearrange a new date to view the vehicle, please contact our National Sales Team by phone 0330 1088133 or email rrg.info@renault.co.uk If after viewing the vehicle you no longer wish to proceed with the purchase we will then offer you a full refund of the paid reservation fee £99.

Retail Group UK LTD reserves the right to cancel or amend Bring Me Closer and Reserve Online services without prior notice.

If after viewing the vehicle you no longer wish to proceed with the purchase we will then offer you a full refund of the paid reservation fee £99. The refund process can take up to 14 days.

BUSINESS USERS ONLY. Finance provided by Finance provided by Renault Finance, PO Box 495, Watford, WD17 1BR. Subject to status Guarantees and indemnities may be required. You must be 18 or over and a UK resident (excluding Isle of Man and Channel Islands) Contract Hire rates are based on 10,000 miles per annum and 48 months (6+47 rental). At the end of the contract you will not own the vehicle. Further charges may apply subject to mileage and condition at end of contract. Terms and conditions apply. Contract hire rates exclude VAT. Non-maintenance offers available on new vehicles when ordered from 1st October 2020 to 2nd January 2021 and registered by 31st March 2021.

 

All New Clio Driving Instructors

 BUSINESS USERS ONLY. Renault Finance, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. You will not own the vehicle. All prices exclude VAT. Subject to status. Guarantees and indemnities may be required. 18+. UK resident (excluding Isle of Man and Channel Islands). Based on 20,000 miles per annum. Offer based on Clio Iconic TCe 100 advance rental of £1,572, followed by 23 monthly rentals of £262. Further charges may apply subject to mileage and condition at end of contract. Terms and conditions apply. Non-maintenance offers available on new vehicles when ordered from 2nd October to 2nd January 2021 and registered before 31st March 2021. Participating dealers only.

– Clio

Finance provided by Renault Finance, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. Subject to status. Guarantees and indemnities may be required. You must be a UK resident (excluding the Channel Islands) and over 18. Offer based on 6000 miles pa, excess mileage 8p per mile inc VAT. Terms and conditions apply. Offers cannot be used with other schemes or finance offers. Prices and offers shown are available on specified new vehicles ordered by 15th December 2020 and registered by 31st March 2021. Participating dealers only. Model shown has optional i.d. metallic paint at £660.
Deposit contribution will be displayed on the final invoice as a discount.

– Captur

Finance provided by Renault Finance, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. Subject to status. Guarantees and indemnities may be required. You must be a UK resident (excluding the Channel Islands) and over 18. Offer based on 6000 miles pa, excess mileage 8p per mile inc VAT. Terms and conditions apply. Offers cannot be used with other schemes or finance offers. Prices and offers shown are available on specified new vehicles ordered by 15th December 2020 and registered by 31st March 2021. Participating dealers only. Model shown has optional i.d. metallic paint at £660.
Deposit contribution will be displayed on the final invoice as a discount.

– Megane

Finance provided by Renault Finance, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. Subject to status. Guarantees and indemnities may be required. You must be a UK resident (excluding the Channel Islands) and over 18. Offer based on 6000 miles pa, excess mileage 8p per mile inc VAT. Terms and conditions apply. Offers cannot be used with other schemes or finance offers. Prices and offers shown are available on specified new vehicles ordered by 15th December 2020 and registered by 31st March 2021. Participating dealers only. Model shown has optional i.d. metallic paint at £660.
Deposit contribution will be displayed on the final invoice as a discount.

– Scenic

Finance provided by Renault Finance, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. Subject to status. Guarantees and indemnities may be required. You must be a UK resident (excluding the Channel Islands) and over 18. Offer based on 6000 miles pa, excess mileage 8p per mile inc VAT. Terms and conditions apply. Offers cannot be used with other schemes or finance offers. Prices and offers shown are available on specified new vehicles ordered by 15th December 2020 and registered by 31st March 2021. Participating dealers only. Model shown has optional i.d. metallic paint at £660.
Deposit contribution will be displayed on the final invoice as a discount.

– Kadjar

Finance provided by Renault Finance, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. Subject to status. Guarantees and indemnities may be required. You must be a UK resident (excluding the Channel Islands) and over 18. Offer based on 6000 miles pa, excess mileage 8p per mile inc VAT. Terms and conditions apply. Offers cannot be used with other schemes or finance offers. Prices and offers shown are available on specified new vehicles ordered by 15th December 2020 and registered by 31st March 2021. Participating dealers only. Model shown has optional i.d. metallic paint at £660.
Deposit contribution will be displayed on the final invoice as a discount.

– Zoe

Finance provided by Renault Finance, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. Subject to status. Guarantees and indemnities may be required. You must be a UK resident (excluding the Channel Islands) and over 18. Offer based on 6000 miles pa, excess mileage 8p per mile inc VAT. Terms and conditions apply. Offers cannot be used with other schemes or finance offers. Prices and offers shown are available on specified new vehicles ordered by 15th December 2020 and registered by 31st March 2021. Participating dealers only. Model shown has optional i.d. metallic paint at £660.
Deposit contribution will be displayed on the final invoice as a discount.

New Renault Cars

*Drive now, pay later available on PCP 0% APR Representative over 3 years’ on the following vehicle and specs only: All New Clio, All New Captur and Kadjar. Limited stock only and only available while stocks last. New factory orders not eligible. All other models are excluded. Payments deferred will be evenly incorporated within the remaining monthly payments. Finance provided by Renault Finance, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. Subject to status. Guarantees and indemnities may be required. You must be a UK resident (excluding the Channel Islands) and over 18. Terms and conditions apply. Offers cannot be used with other schemes or finance offers. Prices and offers shown are available when ordered by 15th December 2020 and registered by 31st March 2021. Participating dealers only. Renault UK and Renault Finance (in their sole discretion) may amend or remove this offer at any time. Please contact your local dealer for more information.

Renault ZOE

*£2500 on GT Line, £2000 on all other versions. Excludes ZOE Van. Available to private retail customers at participating dealers only, when you trade in any passenger or LCV vehicle. Trade in vehicle must have been registered to the customer for at least 90 days before the order date of the new vehicle. Alternatively, the owner of the vehicle must be able to show a direct relationship (parental, spouse or sibling) with the individual purchasing the new vehicle. Offer cannot be used in conjunction with other national offers. Renault UK reserves the right to withdraw or amend this offer at any time, without notice. Orders from 15th December 2020 and registered by 31st March 2021

^ Homecharger provided and installed by BP Chargemaster PLC and only available for eligible retail customers, please check with your selling dealer for confirmation. Pre-registered and ex-demonstrator models are excluded. Must meet the qualifying criteria of the Electric Vehicle Homecharge Scheme. Offer based on a standard single-phase domestic installation, carried out by 1 person within a maximum of 6 hours – cable run under 15 metres, no civil works or electrical remedial work required, asbestos-free site, working at normal height. Additional costs may apply to installations which do not comply with these conditions. Installation must be carried out within 12 months of vehicle delivery date. For full information on the EVHS grant, visit https://www.gov.uk/government/publications/customer-guidance-electric-vehicle-homecharge-scheme.

New Renault Vans Hire Purchase and Lease Purchase

*Buy now, pay later available on selected new vehicles only on 5 year 0% APR HP finance. Payments deferred will be evenly incorporated within the remaining monthly payments. Finance provided by Renault Finance, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. Subject to status. Guarantees and indemnities may be required. You must be a UK resident (excluding the Channel Islands) and over 18. Terms and conditions apply. Offers cannot be used with other schemes or finance offers. Applies to selected new vehicles ordered by 15th December 2020 and registered by 31st March 2021. Participating dealers only. See dealer for details.

The EasyLife Service Plan (“EasyLife Service Plan”) will expire when the vehicle reaches the age or mileage limit from date of first registration (whichever comes sooner) as specified in the EasyLife Service Plan. Services must be carried out in line with the manufacturer’s minimum maintenance programme requirements and servicing intervals within +/- 1 month or 1,000 miles at a Renault Approved outlet. Servicing does not include wear and tear parts including but not limited to brakes, tyres and wiper blades. All prices quoted are MRRP. The EasyLife Service Plan cannot be part exchanged, refunded or transferred. Terms and conditions apply. See https://www.renault.co.uk/easylife for more information.

TRANSFERABILITY: The EasyLife Service Plan is not transferable to another vehicle, but should the vehicle be sold whilst the EasyLife Service Plan is still active, the remaining cover transfers to the new owner.

CANCELLATIONS: You have 14 days from the date you purchased your EasyLife Service Plan to cancel it. If you have changed your mind and wish to cancel, please email info@renault-aftersales.co.uk
Figures correct at time of going to publication and available at participating dealers only. All prices include VAT.

^3 Years Free EasyLife Service plan based on 10,000 miles per annum. Available on all New ZOE MY19 models when financed with PCP or HP Renault Finance. Retail Customers only. Finance provided by Renault Finance, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. Subject to status. Guarantees and indemnities may be required. You must be a UK resident (excluding the Channel Islands) and over 18. Terms and conditions apply. Offers cannot be used with other schemes or finance offers and are available on featured new vehicles when ordered and registered by 30th September 2020. Participating dealers only.

*The EasyLife Service Plan offer is available on all retail vehicles excluding LCV’s. Valid at participating Renault dealers only or Renault.co.uk and may be purchased up to 12 months after registration or before the first service (whichever is sooner) vehicles ordered by 15th December 2020 and registered by 31st March 2021.

**The EasyLife Service Plan is available on eligible retails vehicles (excluding pre-registered vehicles and LCVs) on a 36 or 48 monthly payment option and are only available at point of signing a finance agreement provided by Renault Finance, Rivers Office Park, Denham Way, Rickmansworth, WD3 9YS. Guarantees and indemnities may be required. You must be a UK resident (excluding the Channel Islands) and over the age of 18 to apply for finance. Terms & Conditions apply.

Renault Zoe

A separate battery hire agreement is a mandatory requirement of the credit agreement. Monthly battery hire rentals paid in addition to repayments under the credit agreement. Minimum duration of battery hire agreement is 12 months. If vehicle is disposed of at any time the battery hire agreement has to be transferred to the new vehicle purchaser whether a motor trader or private individual. Liability for battery hire rentals will only cease once the transfer has been completed. There is no ownership option for the battery. If the vehicle is retained after the credit agreement has been fully paid then the battery hire will continue up to a maximum of 72 months and be renewed thereafter until a battery hire transfer (as described above) is completed.

Deposit contribution is available to new Renault Finance customers when taking Renault Selections Finance on a Zoe (excluding ZOE Expression). Offers cannot be used with other schemes or finance offers and are available on featured new vehicles ordered by 15th December 2020 and registered by 31st March 2021. Participating dealers only.

Renault Zoe offer includes the UK government’s plug-in car grant (PiCG) at the current rate, but excludes mandatory battery hire (from £80 per month, 7500 miles per year. Excess mileage 7.5p per mile, invoiced quarterly).

PCP

‘Finance provided by Renault Finance, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. Subject to status. Guarantees and Indemnities may be required. You must be a UK resident (excluding the Channel Islands) and over 18. Excess mileage 8p per mile (inc VAT). An additional cost may apply if metallic paint is chosen as an added option. Any finance quote provided is valid for 30 days from the date of the quote. Any quote is not a binding offer to enter into a finance agreement. Finance shall be subject to a full credit check. Any offers cannot be used in conjunction with other schemes or finance offers unless expressly stated. Participating dealers only. Terms and conditions apply. Please read our Privacy Policy and Terms of Use carefully before proceeding. Renault Finance is a trading style of RCI Financial Services Limited, is registered in England and Wales no. 03302462. Registered office: Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. Authorised and regulated by the Financial Conduct Authority.’

HP

‘Finance provided by Renault Finance, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. Subject to status. Guarantees and Indemnities may be required. You must be a UK resident (excluding the Channel Islands) and over 18. An additional cost may apply if metallic paint is chosen as an added option. Any finance quote provided is valid for 30 days from the date of the quote. Any quote is not a binding offer to enter into a finance agreement. Finance shall be subject to a full credit check. Any offers cannot be used in conjunction with other schemes or finance offers unless expressly stated. Participating dealers only. Terms and conditions apply. Please read our Privacy Policy and Terms of Use carefully before proceeding. Renault Finance is a trading style of RCI Financial Services Limited, is registered in England and Wales no. 03302462. Registered office: Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. Authorised and regulated by the Financial Conduct Authority.’

Renault Financial Services offers a range of flexible and competitive HP and Selections (PCP) finance solutions to suit your needs.Renault Selections is a PCP arrangement (Personal Contract Purchase) that allows you to enter into an agreement over a set period of time (usually 3 years) with an agreed maximum mileage. With low deposits and negotiable monthly payments, it is a more flexible alternative to other finance packages.At the end of the term you can choose from these options:

  • Keep Your Renault

    You can own the car outright by paying the Optional Final Payment.

  • Return Your Renault

    When the contract term comes to an end, you can simply return the car with nothing else to pay, subject to it being in a reasonable condition. The advantage of this approach is that there is no need to pay the “Optional Final Payment”. Where a vehicle is returned in a condition that is considered by us to be below the anticipated standard for age and mileage at the end of the contract, charges may be applied to bring the vehicle to the required condition.

  • Drive A New Renault

    The value of the car at the end of the agreement can be offset against the Optional Final Payment to contribute towards the deposit on your next vehicle.

Finance is subject to status. A guarantor may be required. You will be liable to pay for any accidental damage to the vehicle or excess wear and tear, with regard to its age and mileage. If the agreed mileage is exceeded a charge of 8p per mile will be made. You must be at least 18 and a UK resident (excluding the Channel Islands and the Isle of Man) to apply for finance. Finance provided by RCI Financial Services Limited, P.O. Box 493, Watford WD17 1FJ.

Hire Purchase

Hire Purchase is a finance loan agreement, under which, you, obtain legal title to the car, once all finance repayments have been made (it’s also known as a consumer loan). However, for tax purposes, you are regarded as the owner of the vehicle from the outset.

To apply for finance or further enquiries please contact us.

Finance

Monthly payments and deposits quoted within our website are based on Renault Selections PCP. Finance provided by RCI Financial Services Ltd. PO Box 149, Watford, WD17 1FJ. Finance is not available in conjunction with other Renault scheme or Renault Finance offers, see your local Retail Group dealership for more details.

*Where specific “cash or finance” offers are shown, this offer relates only to those specific versions, and is not available on other models/versions in the range.

Financial Ombudsman

Whilst we aim to achieve a high level of service, if you have any complaints about our credit brokerage service or our service in arranging insurance, please contact the branch General Manager. If we cannot settle your complaint you may be entitled to refer it to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service by telephone on 0845 080 1800 and further information is available at www.financial-ombudsman.org.uk.

Click here to view our Gender Pay Gap Report 2019.

Retail Group UK Limited is authorised and regulated by the Financial Conduct Authority. We are permitted to arrange and advise on insurance, deal as an agent of insurers, and assist in claims handling with respect to this type of insurance.
We provide advice and information to customers about a number of insurers with respect to insurance. Ask us for a list of the insurers we deal with. You can check these details on the FCA’s Register by visiting the website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.

Financial Ombudsman

Whilst we aim to achieve a high level of service, if you have any complaints about our credit brokerage service or our service in arranging insurance, please contact the branch General Manager.
If we cannot settle your complaint you may be entitled to refer it to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service by telephone on 0845 080 1800 and further
information is available at www.financial-ombudsman.org.uk.

Advance Payment (AP) offers are valid for Motability renewals between vehicles ordered by 15th December 2020 and registered by 31st March 2021 and are correct at the time of publication. Motability customers agree to pay all or part of the Motability Allowance (DLA or WPMS) depending on their choice of vehicle, for the duration of their contract hire or hire purchase agreement. Motability is a trade mark of Motability.

Registered charity number 299/45.

The Advance Payments are correct at the time of going online or when the site pages are updated. Whilst we make every effort to ensure that the information on the site is the most recent and correct, from time to time the specifications of vehicles, services and prices can change without notice.

Available to retail customers at participating dealers only. All figures correct at time of publication on this website. E.& O.E. Offers not available in conjunction with any other offers. Retail Group reserves the right to change amend or withdraw any offer on it’s vehicles or products without advance notice. Cars shown may have optional metallic paint which is an additional cost option.

New Passenger Car “On The Road” prices include 12 months Government Vehicle Excise Duty (VED) determined by CO2 emissions figure of the vehicle and its fuel type, £55 Government First Registration Fee, number plates and delivery to dealer.

New Light Commercial Van & Passenger Minibus “On The Road” prices are subject to additional charges for VAT at the prevailing rate, delivery to dealer, Government Vehicle Excise Duty (VED) which is determined by CO2 emissions figure of the vehicle and its fuel type and a £55 Government First Registration Fee.

Although every effort has been made to ensure that the New vehicle information contained within this website is as accurate and up to date as possible, Renault UK Ltd reserves the right to modify its models without notice. These modifications may include the characteristics, specifications, equipment and accessories. As such, some vehicle specification information contained within this site may become out of date or inaccurate in some specific respects from time to time, in that such characteristics, specifications, equipment, or accessories may be changed after the date of this website being updated and as such will differ from the descriptions given. It is therefore imperative that you check with your local Retail Group dealership before concluding your order for the purchase of any new vehicle, that the characteristics, specifications, equipment or accessories advertised on this website are the same on the vehicle of your choice and fully meet with your requirements.

Vehicle information and pricing publication date October 2020.

Finance provided by Renault Finance, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. Subject to status. Guarantees and indemnities may be required. You must be a UK resident (excluding the Channel Islands) and over 18. Offer based on 6000 miles pa, excess mileage 8p per mile inc VAT. Terms and conditions apply. Offers cannot be used with other schemes or finance offers. Prices and offers shown are available on specified new vehicles ordered by 15th December 2020 and registered by 31st March 2021. Participating dealers only.

These are the terms and conditions on which we will supply vehicles to you for contracts created off premises, either via telephone, online or fax.

You should read them carefully and make sure you understand them before you proceed with the order to us (the Contract). These terms tell you who we are, how we will provide the vehicles to you, how you and we may change or end the Contract, what to do if there is a problem and other important information. You should request that any changes to these terms and conditions are made in writing and signed by both of us.

INFORMATION ABOUT US AND HOW TO CONTACT US

We are Retail Group UK Limited a company registered in England and Wales. Our company registration number is 02304689 and our registered office is at Head Office, Renault London West, Concord Road, Western Avenue, London, W3 0RZ. Our registered VAT number is GB 627084438.

Alternatively you can contact us by writing to the General Manager of the dealership you dealt with. Full postal addresses of all RRG Dealerships can be found on the Retail Group website.

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
“Writing”. When we use the words “writing” or “written” in these terms, this includes emails.

OUR CONTRACT WITH YOU

Our Contract with you shall arise on the day when we write to you to confirm that we have accepted your order, at which point a contract will come into existence between you and us. We will provide confirmation of the Contract by providing you with a copy of the order form that we have agreed with you via email or post following your confirmation.

If we are unable to accept your order, we will inform you of this in writing and will not charge you for the vehicle. This might be because the vehicle is no longer available, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the vehicle or because we are unable to meet a delivery deadline you have specified.

We will assign an order number to your order which shall be set out in your order form. It will help us if you can tell us the order number whenever you contact us about your order.

Our brochure and marketing material is solely for the promotion of the vehicles in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.

If you are buying a vehicle as a Consumer, you are entitled to additional rights by law (including under the Consumer Rights Act 2015, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and otherwise) relating to the satisfactory quality and fitness for purpose of the vehicle. Nothing in these terms and conditions will affect those rights. If you have any doubts about your rights, you should seek advice from your local trading standards office.

THE DESCRIPTION OF THE VEHICLES

All samples, drawings, descriptive matter, specifications and advertising issued by us and any descriptions or illustrations contained in our catalogues or brochures are issued or published for the sole purpose of giving you an idea of the vehicle described in them and are for illustrative purposes only. We have made every effort to be as accurate as possible in providing you with a description of the vehicle. However, your vehicle may vary slightly; for example, we cannot guarantee that a device’s display of the colours or the printed pictures in our brochure accurately reflects the colour of the vehicle.

If you are ordering a new vehicle with specific options, you are responsible for ensuring that those specific options are correct on the order form.

BATTERY PACK

In respect of electric vehicles, if the battery pack is leased it will always remain the property of the lessor its successors or assignee.

YOUR RIGHTS TO MAKE CHANGES

Prior to us delivering the vehicle, if you wish to make changes to your order or to the vehicle please contact us. We will let you know if the change is possible or if we will do it. If it is possible and we agree to make the changes, we will let you know about any changes to the price of the vehicle, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the Contract.

If, however, you wish to change the specifications of a new or used vehicle with specific options and we agree to carry out the work that you have requested and we have already started the work, you will need to pay us any costs we reasonably incurred with regard to that vehicle.

OUR RIGHTS TO MAKE CHANGES

We may make any changes to your order and/or to the vehicle:

  • (a) to reflect changes in relevant laws and regulatory requirements; and/or
  • (b) to implement minor technical adjustments and improvements, for example to address a safety risk.

PROVIDING THE VEHICLE

The costs of delivery of the vehicle will be as told to you during the order process and will be set out on the order form.

Prior to us accepting your order, we shall notify you of the estimated delivery date. We shall agree an estimated delivery date with you before we complete the order process. If you have a delivery deadline you must notify us of this prior to us accepting your order. The delivery date shall be set out in your order form.

We will deliver the vehicle to you on the delivery date set out in your order form, subject to payment being made in accordance with the order form and these terms.

Where we cannot meet the delivery date, we will contact you to arrange an alternative delivery date. If delivery is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event.

If you have asked to collect the vehicle from one of our dealership locations, you can collect the vehicle from us at any time during our working hours.

If you have asked that we deliver the vehicle to you, if you are not available at the given address to take delivery of the vehicle, we will leave a note informing you of how to rearrange delivery or collect the vehicle from one of our dealership locations.

If you do not collect the vehicle as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect the vehicle from the agreed location we will contact you for further instructions and may charge you for storage costs and any further delivery costs and/or may end the Contract.

We will not be responsible for providing the vehicle late if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

YOUR LEGAL RIGHTS IF WE DELIVER LATE (CONSUMER ONLY)

If you are a consumer you have legal rights if we deliver the vehicle late. If we miss the delivery deadline for the vehicle then you may treat the Contract as at an end straight away if any of the following apply:

  • (a) we have refused to deliver the vehicle; or
  • (b) delivery by the delivery deadline was essential (taking into account all the relevant circumstances and provided you told us before we accepted your order that delivery by the delivery deadline was essential).

If you are a consumer and if you do not wish to treat the Contract as at an end straight away, or do not have the right to do so as a result of the above, you can give us a new deadline for delivery, which must be reasonable, and you can treat the Contract as at an end if we do not meet the new deadline.

If you are a consumer and if you do choose to treat the Contract as at an end for late delivery, you can cancel your order or reject any vehicle that has been delivered. After that we will refund any sums you have paid to us for the cancelled order and the delivery.

FAILURE TO TAKE DELIVERY

If you fail to take delivery of the vehicle within 14 days of the date that we have notified you that the vehicle is ready for delivery and you have not re-arranged the delivery date, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection by 7 days we shall have the right to cancel the Contract.

If we cancel the Contract, we will write and tell you. We will then try to find another buyer for the vehicle. We will be entitled to retain any monies you have paid us until we have found a buyer. We will then refund any monies you have paid us less all reasonable losses and costs we suffer as a result of your failure to take delivery of the vehicle. If our reasonable losses and costs are in excess of any monies you have paid us, you will be required to pay us the balance.

EVENTS OUTSIDE OUR CONTROL

We reserve the right to defer the date of delivery or to cancel the Contract (without liability to you) if we are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either yours or our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 30 days, you shall be entitled to give us written notice to cancel the Contract.

PART EXCHANGE

If you offer us a vehicle in part exchange, then the following further conditions will apply:

  • (a) you must own that vehicle or have the ability to acquire it and its accessories and no other party must have any interest in them;
  • (b) in respect of an electric vehicle with a leased battery pack you must ensure that you have properly notified the lessor of the part exchange;
  • (c) that vehicle must be delivered to us in the same condition as it was seen when we examined it and accepted your order (normal wear and tear excepted) and with all the accessories and attachments as initially described ; and
  • (d) that vehicle must be delivered to us before or at the same time as the vehicle which you are purchasing from us is collected or the vehicle is delivered to you, with the vehicle’s registration document, at which time ownership will pass from you to us.

Failure to meet any of the above conditions will mean that we will not have to take delivery of your vehicle nor credit you the agreed amount and you will be required to pay the full amount of the purchase price of the vehicle you are buying from us

We reserve the right to cancel the Contract if your part-exchange vehicle is not delivered through no fault of our own

RESPONSIBILITY FOR THE VEHICLE

The vehicle will be your responsibility from the time we deliver the vehicle to the address [you gave us] or you collect it from us.

OWNERSHIP

The vehicle will not belong to you until we have received payment for the purchase price in full.

If you are given delivery of the vehicle prior to us receiving the payment of the purchase price in full, for whatever reason, then until the payment for the purchase price is received by us in full, the following further conditions will apply:

  • (a) the vehicle will still be owned by us;
  • (b) you must keep the vehicle comprehensively insured for the purchase price on our behalf against all risks to our reasonable satisfaction and on request produce the policy of insurance to us;
  • (c) you must maintain the vehicle in satisfactory condition;
  • (d) you will be responsible for any damage to or loss of the vehicle and shall hold the vehicle as our bailee;
  • (e) you must return the vehicle to us if requested and if you fail to return the vehicle, we shall be entitled to take legal proceedings to recover the vehicle or the purchase price and we will be entitled to enter into your premises to recover the vehicle;
  • (f) you shall not destroy, deface or obscure any identifying mark or packaging on or relating to the vehicle;
  • (g) your right to possession of the vehicle shall terminate immediately if (a) you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (if you are a company) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed over you or any part of your assets, or documents are filed with the court for the appointment of an administrator for you or notice of intention to appoint an administrator is given by you or your directors or by a qualifying floating charge holder, or any proceedings are commenced relating to your insolvency or possible insolvency; (b) you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you, or fail to observe or perform any of your obligations under this Contract or any other contract between us, or are unable to pay your debts or cease to trade; or (c) you encumber or in any way charge any of the vehicle;
  • (h) we shall be entitled to recover payment for the vehicle not withstanding that ownership of the vehicle has not passed from us;
  • (i) you grant us, our agents and employees an irrevocable license at any time to enter the premises where the vehicle is or may be stored in order to inspect it or, where your right to possession has terminated, to recover it.

On termination of the Contract, howsoever caused, our rights contained in this clause shall remain in effect and your rights set out in the Consumer Rights Act 2015 shall remain in effect.

NEW VEHICLES

Where you purchase a new vehicle from us, the following further conditions will apply:

we will undertake any pre-delivery work specified by the manufacturer before the vehicle is delivered to you; and

we will undertake to obtain for you the benefit of any warranties or guarantees provided by the manufacturer.

USED VEHICLES

Where you purchase a used vehicle from us, the following further conditions will apply:

The price of your used vehicle will reflect its age, condition and mileage.

You will be given an opportunity to inspect it before taking delivery and to satisfy yourself that it is in accordance with the Contract. You will not be treated as having accepted the vehicle until you have physically inspected it. We may bring to your notice any defects in the vehicle of which we are aware before you sign the Contract. You agree to accept the vehicle with those defects.

You are entitled to return the vehicle within a reasonable period of delivery if it is not in accordance with the Contract. You should report any defect to us at the first practical opportunity (other than those notified to you during the inspection), otherwise you will be deemed to have accepted the vehicle in that condition.

REPLACEMENT VEHICLE

Unless any warranty or guarantee (whether ours or the manufacturer) which you receive with your vehicle expressly entitles you to a replacement vehicle, we are not under any obligation to provide you with an alternative vehicle while any work is carried out under any warranty or guarantee.

YOUR RIGHTS TO END THE CONTRACT

You may contact us to end your Contract at any time before we have delivered the vehicle and you have paid for it, but in some circumstances we may charge you for doing this, as described below and as set out in these terms and conditions, and/or may deduct from that refund reasonable compensation for the net costs we will incur as a result of your ending the Contract. This does not affect your rights where the vehicle is faulty.

If you are ending the Contract for a reason set out below, the Contract will end immediately and we will refund you in full for any vehicle which has not been provided or has not been provided properly and you may also be entitled to further compensation. The reasons are:

  • (a) we have told you about an upcoming material change to the vehicle (other than those referred to above in our right to make changes) which you do not agree to;
  • (b) we have told you about a material error in the price or description of the vehicle you have ordered and you do not wish to proceed;
  • (c) you notified us before we accepted your order that delivery by the delivery deadline was essential, and there is a risk that the delivery of the vehicle may be significantly delayed and we cannot agree a revised delivery date because of events outside our control;
  • (d) you have a legal right to end the Contract if we are in breach of any terms

If you are a consumer, you have a legal right to change your mind within 14 days from the date of delivery of the vehicle and receive a refund.

HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

To end the Contract with us, please let us know by contacting the Sales Manager at the dealership with whom you have been dealing.

If you end the Contract for any reason after the vehicle has been delivered to you, you must return the vehicle and all accompanying documentation and accessories (wheel locks, etc) to us. You must either return the vehicle to a dealership location agreed with us or arrange a time and location for us to collect it.

You must return the vehicle to us along with all accompanying documentation and accessories (wheel locks, etc) in the same condition as it was delivered to you, subject to fair wear and tear and without having exceeded reasonable mileage for testing purposes. If you are exercising your right to change your mind you must return the vehicle to us within 14 days of telling us you wish to end the Contract.

We will pay the costs of return if the vehicle is faulty. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

We will refund you the price you paid for the vehicle including the initial delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below and as set out in this terms and conditions, such as any additional costs incurred for rearranging delivery.
If you are exercising your right to change your mind:

  • (a) We may reduce your refund of the purchase price (excluding delivery costs) of the vehicle to reflect any reduction in the value of the vehicle, [beyond that arising from fair wear and tear]. If we refund you the price paid before we are able to inspect the vehicle and later discover you have handled it in an unacceptable way, you must pay us an appropriate amount to restore the vehicle to the condition it was in when delivered to you, subject to fair wear and tear.
  • (b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.
  • (c) a “reasonable mileage for testing purpose” is the lower of 50 miles for each day from the date of delivery until returned, or 500 miles.

If you are exercising your right to change your mind after the vehicle has been delivered then your refund will be made within 14 days from the day on which we receive the vehicle back from you.

If you end the Contract with us before the vehicle has been delivered to you, we will refund any advance payment you have made for the vehicle as soon as possible, and the vehicle will not be provided to you.

OUR RIGHTS TO END THE CONTRACT

We may end the Contract at any time by writing to you if you do not make any payment to us when it is due and you still do not make payment within [30] days of us reminding you that payment is due.

If we end the Contract for the above reason we will refund any money you have paid in advance for the vehicle which we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the Contract.

IF THERE IS A PROBLEM WITH THE VEHICLE

If you have any complaints in relation to the vehicle you have purchased you can contact the Sales Manager at the dealership with whom you have been dealing.

We are under a legal duty to supply a vehicle that is in conformity with the Contract. Nothing in these terms will affect your legal rights.

If you wish to exercise your legal rights to reject a vehicle you must contact the Sales Manager at the dealership with whom you have been dealing to agree a time and location for delivery or collection.

You may also have rights under any manufacturer’s warranty to cover the costs of any repairs. Your warranty could be invalidated if you take the vehicle to a non-authorised repairer, you should contact the manufacturer before taking the vehicle to a non-authorised repairer.

You will not have a right to the remedies for any defects arising from normal wear and tear, wilful damage, negligence by you, or any third party, use of the vehicle other than as recommended by us or the vehicle’s manufacturer, failure to follow our or the vehicle’s manufacturer’s instructions or any relevant alteration carried out without our approval.

PRICE AND PAYMENT

Unless we agree otherwise in writing, the purchase price for the vehicle exclusive of taxes and any other costs shall be as set out in the order form or as otherwise notified to you in writing.

The purchase price for the vehicle shall, unless otherwise agreed, be inclusive of any value added tax and all costs or charges in relation to loading, unloading, carriage.

If the rate of VAT changes between your order date and the date we supply the vehicle, we will adjust the rate of VAT that you pay, unless you have already paid for the vehicle (including delivery costs) in full before the change in the rate of VAT takes effect.

For new vehicles, if the actual cost of the vehicle licence or any equivalent is greater than the sum set out in the order form, you will have to pay us the increased sum to obtain the licence for you.

If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may terminate the Contract, refund you any sums you have paid and require you to return the vehicle at our expense.

Unless we agree otherwise in writing, full payment of the purchase price for the vehicle is due in pounds sterling prior to the delivery date.

You can pay by TT, BACS, Debit Card, Credit Card or cheque. You cannot pay by cash.

Time for payment shall be of the essence and no payment shall be deemed to have been received by us until we have cleared funds.

THIRD PARTY FINANCE

If the purchase price is to be financed by a finance company, you must obtain our prior consent].

EXTENT OF OUR LIABILITY

Nothing in these terms and conditions will exclude or limit our liability for death or personal injury caused by our acts or omissions or for fraud or fraudulent misrepresentation.

CONSUMER TRANSACTIONS

If you are buying this vehicle as a Consumer, then we will be responsible for the loss or damage you suffer, which is a foreseeable result of us breaking the Contract. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We are not responsible for any loss or damage which is not foreseeable.

If you are a Consumer and use the vehicle for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Nothing in these terms and conditions will affect the statutory rights of a Consumer.

NON CONSUMER TRANSACTIONS

If you are purchasing the vehicle other than as a Consumer, then the following further conditions shall apply:

you will be entitled to the benefit of any express warranty or guarantee agreed in writing at the time of the Contract. Any such warranty or guarantee will be in substitution for your statutory rights and all other warranties, conditions and other terms implied by statutory common law (save for conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract;

we will not be liable to you for any loss of profit, loss of opportunity, loss of business, depletion of goodwill or loss of use, whether this arises as a direct, indirect or consequential loss nor for any consequential compensation whatsoever; and

you acknowledge that you have not entered into the Contract on the basis of any statements made by our employees or agents which have not been reduced to writing and signed by both parties.

HOW WE MAY USE YOUR PERSONAL INFORMATION

We will use the personal information you provide to us:

  • (a) to supply the vehicle to you;
  • (b) to process your payment for the vehicle;
  • (c) to share with any company within our group companies; and
  • (d) if you agreed to this during the order process, to inform you about similar products and services that we provide, but you may stop receiving these communications at any time by contacting us.

We will only give your personal information to parties outside our group companies where the law either requires or allows us to do so.

OTHER IMPORTANT TERMS

We may transfer our rights and obligations under the Contract to another organisation. We will contact you to let you know if we plan to do this. This will not affect your rights or our obligations under this Contract.

You may only transfer your rights or your obligations under the Contract to another person if we agree in writing. We may not agree if the transfer substantiality affect our rights or obligations under the Contract. The Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

Each of the paragraphs of the Contract operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under this Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

The Contract is governed by English Law. This means that the Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation will be governed by English law. We both agree to the exclusive jurisdiction of England and Wales. However, if you live in Scotland you can bring legal proceedings in respect of the vehicle in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the vehicle in either the Northern Ireland or the English courts.

  1. THESE TERMS

1.1

These are the terms and conditions on which we will supply vehicles to you for contracts created off premises, either via telephone, online or fax.

1.2

You should read them carefully and make sure you understand them before you proceed with the order to us (the Contract). These terms tell you who we are, how we will provide the vehicles to you, how you and we may change or end the Contract, what to do if there is a problem and other important information. You should request that any changes to these terms and conditions are made in writing and signed by both of us.

  1. INFORMATION ABOUT US AND HOW TO CONTACT US

We are Retail Group UK Limited a company registered in England and Wales. Our company registration number is 02304689 and our registered office is at Head Office, Renault London West, Concord Road, Western Avenue, London, W3 0RZ. Our registered VAT number is GB 627084438.

Alternatively you can contact us by writing to the General Manager of the dealership you dealt with. Full postal addresses of all RRG Dealerships can be found on the Retail Group website.

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

“Writing”. When we use the words “writing” or “written” in these terms, this includes emails.

  1. OUR CONTRACT WITH YOU

3.1

Our Contract with you shall arise on the day when we write to you to confirm that we have accepted your order, at which point a contract will come into existence between you and us. We will provide confirmation of the Contract by providing you with a copy of the order form that we have agreed with you via email or post following your confirmation.

3.2

If we are unable to accept your order, we will inform you of this in writing and will not charge you for the vehicle. This might be because the vehicle is no longer available, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the vehicle or because we are unable to meet a delivery deadline you have specified.

3.3

We will assign an order number to your order which shall be set out in your order form. It will help us if you can tell us the order number whenever you contact us about your order.

3.4

Our brochure and marketing material is solely for the promotion of the vehicles in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.

3.5

If you are buying a vehicle as a Consumer, you are entitled to additional rights by law (including under the Consumer Rights Act 2015, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and otherwise) relating to the satisfactory quality and fitness for purpose of the vehicle. Nothing in these terms and conditions will affect those rights.

If you have any doubts about your rights, you should seek advice from your local trading standards office.

  1. THE DESCRIPTION OF THE VEHICLES

4.1

All samples, drawings, descriptive matter, specifications and advertising issued by us and any descriptions or illustrations contained in our catalogues or brochures are issued or published for the sole purpose of giving you an idea of the vehicle described in them and are for illustrative purposes only. We have made every effort to be as accurate as possible in providing you with a description of the vehicle. However, your vehicle may vary slightly; for example, we cannot guarantee that a device’s display of the colours or the printed pictures in our brochure accurately reflects the colour of the vehicle.

4.2

If you are ordering a new vehicle with specific options, you are responsible for ensuring that those specific options are correct on the order form.

  1. BATTERY PACK

5.1

In respect of electric vehicles, if the battery pack is leased it will always remain the property of the lessor its successors or assignee.

  1. YOUR RIGHTS TO MAKE CHANGES

6.1

Prior to us delivering the vehicle, if you wish to make changes to your order or to the vehicle please contact us. We will let you know if the change is possible or if we will do it. If it is possible and we agree to make the changes, we will let you know about any changes to the price of the vehicle, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the Contract.

6.2

If, however, you wish to change the specifications of a new or used vehicle with specific options and we agree to carry out the work that you have requested and we have already started the work, you will need to pay us any costs we reasonably incurred with regard to that vehicle.

  1. OUR RIGHTS TO MAKE CHANGES

7.1

We may make any changes to your order and/or to the vehicle:

(a) to reflect changes in relevant laws and regulatory requirements; and/or

(b) to implement minor technical adjustments and improvements, for example to address a safety risk.

  1. PROVIDING THE VEHICLE

8.1

The costs of delivery of the vehicle will be as told to you during the order process and will be set out on the order form.

8.2

Prior to us accepting your order, we shall notify you of the estimated delivery date. We shall agree an estimated delivery date with you before we complete the order process. If you have a delivery deadline you must notify us of this prior to us accepting your order. The delivery date shall be set out in your order form.

8.3

We will deliver the vehicle to you on the delivery date set out in your order form, subject to payment being made in accordance with the order form and these terms.

8.4

Where we cannot meet the delivery date, we will contact you to arrange an alternative delivery date. If delivery is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event.

8.5

If you have asked to collect the vehicle from one of our dealership locations, you can collect the vehicle from us at any time during our working hours.

8.6

If you have asked that we deliver the vehicle to you, if you are not available at the given address to take delivery of the vehicle, we will leave a note informing you of how to rearrange delivery or collect the vehicle from one of our dealership locations.

8.7

If you do not collect the vehicle as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect the vehicle from the agreed location we will contact you for further instructions and may charge you for storage costs and any further delivery costs and/or may end the Contract.

8.8

We will not be responsible for providing the vehicle late if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

  1. YOUR LEGAL RIGHTS IF WE DELIVER LATE (CONSUMER ONLY)

9.1

If you are a consumer you have legal rights if we deliver the vehicle late. If we miss the delivery deadline for the vehicle then you may treat the Contract as at an end straight away if any of the following apply:

(a) we have refused to deliver the vehicle; or

(b) delivery by the delivery deadline was essential (taking into account all the relevant circumstances and provided you told us before we accepted your order that delivery by the delivery deadline was essential).

9.2

If you are a consumer and if you do not wish to treat the Contract as at an end straight away, or do not have the right to do so as a result of the above, you can give us a new deadline for delivery, which must be reasonable, and you can treat the Contract as at an end if we do not meet the new deadline.

9.3

If you are a consumer and if you do choose to treat the Contract as at an end for late delivery, you can cancel your order or reject any vehicle that has been delivered. After that we will refund any sums you have paid to us for the cancelled order and the delivery.

  1. FAILURE TO TAKE DELIVERY

10.1

If you fail to take delivery of the vehicle within 14 days of the date that we have notified you that the vehicle is ready for delivery and you have not re-arranged the delivery date, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection by 7 days we shall have the right to cancel the Contract.

10.2

If we cancel the Contract, we will write and tell you. We will then try to find another buyer for the vehicle. We will be entitled to retain any monies you have paid us until we have found a buyer. We will then refund any monies you have paid us less all reasonable losses and costs we suffer as a result of your failure to take delivery of the vehicle. If our reasonable losses and costs are in excess of any monies you have paid us, you will be required to pay us the balance.

  1. EVENTS OUTSIDE OUR CONTROL

We reserve the right to defer the date of delivery or to cancel the Contract (without liability to you) if we are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either yours or our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 30 days, you shall be entitled to give us written notice to cancel the Contract.

  1. PART EXCHANGE

12.1

If you offer us a vehicle in part exchange, then the following further conditions will apply:

(a) you must own that vehicle or have the ability to acquire it and its accessories and no other party must have any interest in them;

(b) in respect of an electric vehicle with a leased battery pack you must ensure that you have properly notified the lessor of the part exchange;

(c) that vehicle must be delivered to us in the same condition as it was seen when we examined it and accepted your order (normal wear and tear excepted) and with all the accessories and attachments as initially described ; and

(d) that vehicle must be delivered to us before or at the same time as the vehicle which you are purchasing from us is collected or the vehicle is delivered to you, with the vehicle’s registration document, at which time ownership will pass from you to us.

12.2

Failure to meet any of the above conditions will mean that we will not have to take delivery of your vehicle nor credit you the agreed amount and you will be required to pay the full amount of the purchase price of the vehicle you are buying from us

12.3

We reserve the right to cancel the Contract if your part-exchange vehicle is not delivered through no fault of our own.

  1. RESPONSIBILITY FOR THE VEHICLE

13.1

The vehicle will be your responsibility from the time we deliver the vehicle to the address [you gave us] or you collect it from us.

  1. OWNERSHIP

14.1

The vehicle will not belong to you until we have received payment for the purchase price in full.

14.2

If you are given delivery of the vehicle prior to us receiving the payment of the purchase price in full, for whatever reason, then until the payment for the purchase price is received by us in full, the following further conditions will apply:

(a) the vehicle will still be owned by us;

(b) you must keep the vehicle comprehensively insured for the purchase price on our behalf against all risks to our reasonable satisfaction and on request produce the policy of insurance to us;

(c) you must maintain the vehicle in satisfactory condition;

(d) you will be responsible for any damage to or loss of the vehicle and shall hold the vehicle as our bailee;

(e) you must return the vehicle to us if requested and if you fail to return the vehicle, we shall be entitled to take legal proceedings to recover the vehicle or the purchase price and we will be entitled to enter into your premises to recover the vehicle;

(f) you shall not destroy, deface or obscure any identifying mark or packaging on or relating to the vehicle;

(g) your right to possession of the vehicle shall terminate immediately if (a) you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (if you are a company) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed over you or any part of your assets, or documents are filed with the court for the appointment of an administrator for you or notice of intention to appoint an administrator is given by you or your directors or by a qualifying floating charge holder, or any proceedings are commenced relating to your insolvency or possible insolvency; (b) you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you, or fail to observe or perform any of your obligations under this Contract or any other contract between us, or are unable to pay your debts or cease to trade; or (c) you encumber or in any way charge any of the vehicle;

(h) we shall be entitled to recover payment for the vehicle not withstanding that ownership of the vehicle has not passed from us;

(i) you grant us, our agents and employees an irrevocable license at any time to enter the premises where the vehicle is or may be stored in order to inspect it or, where your right to possession has terminated, to recover it.

14.3

On termination of the Contract, howsoever caused, our rights contained in this clause shall remain in effect and your rights set out in the Consumer Rights Act 2015 shall remain in effect.

  1. NEW VEHICLES

Where you purchase a new vehicle from us, the following further conditions will apply:

15.1

We will undertake any pre-delivery work specified by the manufacturer before the vehicle is delivered to you; and

15.2

We will undertake to obtain for you the benefit of any warranties or guarantees provided by the manufacturer.

  1. USED VEHICLES

Where you purchase a used vehicle from us, the following further conditions will apply:

16.1

The price of your used vehicle will reflect its age, condition and mileage.

16.2

You will be given an opportunity to inspect it before taking delivery and to satisfy yourself that it is in accordance with the Contract. You will not be treated as having accepted the vehicle until you have physically inspected it. We may bring to your notice any defects in the vehicle of which we are aware before you sign the Contract. You agree to accept the vehicle with those defects.

16.3 You are entitled to return the vehicle within a reasonable period of delivery if it is not in accordance with the Contract. You should report any defect to us at the first practical opportunity (other than those notified to you during the inspection), otherwise you will be deemed to have accepted the vehicle in that condition.

  1. REPLACEMENT VEHICLE

17.1

Unless any warranty or guarantee (whether ours or the manufacturer) which you receive with your vehicle expressly entitles you to a replacement vehicle, we are not under any obligation to provide you with an alternative vehicle while any work is carried out under any warranty or guarantee.

  1. YOUR RIGHTS TO END THE CONTRACT

18.1

You may contact us to end your Contract at any time before we have delivered the vehicle and you have paid for it, but in some circumstances we may charge you for doing this, as described below and as set out in these terms and conditions, and/or may deduct from that refund reasonable compensation for the net costs we will incur as a result of your ending the Contract. This does not affect your rights where the vehicle is faulty.

18.2

If you are ending the Contract for a reason set out below, the Contract will end immediately and we will refund you in full for any vehicle which has not been provided or has not been provided properly and you may also be entitled to further compensation. The reasons are:

(a) we have told you about an upcoming material change to the vehicle (other than those referred to above in our right to make changes) which you do not agree to;

(b) we have told you about a material error in the price or description of the vehicle you have ordered and you do not wish to proceed;

(c) you notified us before we accepted your order that delivery by the delivery deadline was essential, and there is a risk that the delivery of the vehicle may be significantly delayed and we cannot agree a revised delivery date because of events outside our control;

(d) you have a legal right to end the Contract if we are in breach of any terms

18.3

If you are a consumer, you have a legal right to change your mind within 14 days from the date of delivery of the vehicle and receive a refund.

  1. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

19.1

To end the Contract with us, please let us know by contacting the Sales Manager at the dealership with whom you have been dealing.

19.2

If you end the Contract for any reason after the vehicle has been delivered to you, you must return the vehicle and all accompanying documentation and accessories (wheel locks, etc) to us. You must either return the vehicle to a dealership location agreed with us or arrange a time and location for us to collect it.

19.3

You must return the vehicle to us along with all accompanying documentation and accessories (wheel locks, etc) in the same condition as it was delivered to you, subject to fair wear and tear and without having exceeded reasonable mileage for testing purposes. If you are exercising your right to change your mind you must return the vehicle to us within 14 days of telling us you wish to end the Contract.

19.4

We will pay the costs of return if the vehicle is faulty. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

19.5

We will refund you the price you paid for the vehicle including the initial delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below and as set out in this terms and conditions, such as any additional costs incurred for rearranging delivery.
19.6 If you are exercising your right to change your mind:

(a) We may reduce your refund of the purchase price (excluding delivery costs) of the vehicle to reflect any reduction in the value of the vehicle, [beyond that arising from fair wear and tear]. If we refund you the price paid before we are able to inspect the vehicle and later discover you have handled it in an unacceptable way, you must pay us an appropriate amount to restore the vehicle to the condition it was in when delivered to you, subject to fair wear and tear.

(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.

(c) a “reasonable mileage for testing purpose” is the lower of 50 miles for each day from the date of delivery until returned, or 500 miles.

19.7

If you are exercising your right to change your mind after the vehicle has been delivered then your refund will be made within 14 days from the day on which we receive the vehicle back from you.

19.8

If you end the Contract with us before the vehicle has been delivered to you, we will refund any advance payment you have made for the vehicle as soon as possible, and the vehicle will not be provided to you.

  1. OUR RIGHTS TO END THE CONTRACT

20.1

We may end the Contract at any time by writing to you if you do not make any payment to us when it is due and you still do not make payment within [30] days of us reminding you that payment is due.

20.2

If we end the Contract for the above reason we will refund any money you have paid in advance for the vehicle which we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the Contract.

  1. IF THERE IS A PROBLEM WITH THE VEHICLE

21.1

If you have any complaints in relation to the vehicle you have purchased you can contact the Sales Manager at the dealership with whom you have been dealing.

21.2

We are under a legal duty to supply a vehicle that is in conformity with the Contract. Nothing in these terms will affect your legal rights.

21.3

If you wish to exercise your legal rights to reject a vehicle you must contact the Sales Manager at the dealership with whom you have been dealing to agree a time and location for delivery or collection.

21.4

You may also have rights under any manufacturer’s warranty to cover the costs of any repairs. Your warranty could be invalidated if you take the vehicle to a non-authorised repairer, you should contact the manufacturer before taking the vehicle to a non-authorised repairer.

21.5

You will not have a right to the remedies for any defects arising from normal wear and tear, wilful damage, negligence by you, or any third party, use of the vehicle other than as recommended by us or the vehicle’s manufacturer, failure to follow our or the vehicle’s manufacturer’s instructions or any relevant alteration carried out without our approval.

  1. PRICE AND PAYMENT

22.1

Unless we agree otherwise in writing, the purchase price for the vehicle exclusive of taxes and any other costs shall be as set out in the order form or as otherwise notified to you in writing.

22.2

The purchase price for the vehicle shall, unless otherwise agreed, be inclusive of any value added tax and all costs or charges in relation to loading, unloading, carriage.

22.3

If the rate of VAT changes between your order date and the date we supply the vehicle, we will adjust the rate of VAT that you pay, unless you have already paid for the vehicle (including delivery costs) in full before the change in the rate of VAT takes effect.

22.4

For new vehicles, if the actual cost of the vehicle licence or any equivalent is greater than the sum set out in the order form, you will have to pay us the increased sum to obtain the licence for you.

22.5

If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may terminate the Contract, refund you any sums you have paid and require you to return the vehicle at our expense.

22.6

Unless we agree otherwise in writing, full payment of the purchase price for the vehicle is due in pounds sterling prior to the delivery date.

22.7

You can pay by TT, BACS, Debit Card (fee payable), Credit Card (fee payable) or cheque. You cannot pay by cash.

22.8

Time for payment shall be of the essence and no payment shall be deemed to have been received by us until we have cleared funds.

  1. THIRD PARTY FINANCE

23.1

If the purchase price is to be financed by a finance company, you must obtain our prior consent].

  1. EXTENT OF OUR LIABILITY

24.1

Nothing in these terms and conditions will exclude or limit our liability for death or personal injury caused by our acts or omissions or for fraud or fraudulent misrepresentation.

  1. CONSUMER TRANSACTIONS

25.1

If you are buying this vehicle as a Consumer, then we will be responsible for the loss or damage you suffer, which is a foreseeable result of us breaking the Contract. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We are not responsible for any loss or damage which is not foreseeable.

25.2

If you are a Consumer and use the vehicle for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

25.3

Nothing in these terms and conditions will affect the statutory rights of a Consumer.

  1. NON CONSUMER TRANSACTIONS

If you are purchasing the vehicle other than as a Consumer, then the following further conditions shall apply:

26.1

You will be entitled to the benefit of any express warranty or guarantee agreed in writing at the time of the Contract. Any such warranty or guarantee will be in substitution for your statutory rights and all other warranties, conditions and other terms implied by statutory common law (save for conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract;

26.2

We will not be liable to you for any loss of profit, loss of opportunity, loss of business, depletion of goodwill or loss of use, whether this arises as a direct, indirect or consequential loss nor for any consequential compensation whatsoever; and

26.3

You acknowledge that you have not entered into the Contract on the basis of any statements made by our employees or agents which have not been reduced to writing and signed by both parties.

  1. HOW WE MAY USE YOUR PERSONAL INFORMATION

27.1

We will use the personal information you provide to us:

(a) to supply the vehicle to you;

(b) to process your payment for the vehicle;

(c) to share with any company within our group companies; and

(d) if you agreed to this during the order process, to inform you about similar products and services that we provide, but you may stop receiving these communications at any time by contacting us.

27.2

We will only give your personal information to parties outside our group companies where the law either requires or allows us to do so.

  1. OTHER IMPORTANT TERMS

28.1

We may transfer our rights and obligations under the Contract to another organisation. We will contact you to let you know if we plan to do this. This will not affect your rights or our obligations under this Contract.

28.2

You may only transfer your rights or your obligations under the Contract to another person if we agree in writing. We may not agree if the transfer substantiality affect our rights or obligations under the Contract. The Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

28.3

Each of the paragraphs of the Contract operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

28.4

If we fail to insist that you perform any of your obligations under this Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

28.5

The Contract is governed by English Law. This means that the Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation will be governed by English law. We both agree to the exclusive jurisdiction of England and Wales. However, if you live in Scotland you can bring legal proceedings in respect of the vehicle in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the vehicle in either the Northern Ireland or the English courts.

By using the valuation tool you agree and understand that:

  1. The valuation provided is based on the information you have provided about your vehicle. It is essential that you provide us accurate information about your vehicle as any inaccurate information may result in valuation tool providing you with an incorrect value.
  2. The valuation tool may only be used for personal purposes and the results may not be re-utilised or max-extracted in any way. Retail Group UK Limited shall have no liability to you whatsoever for any losses arising out of your use of the valuation tool for commercial, business or re-sale purposes.
  3. Today’s estimated value is an indicative guide price only and represents the information provided by you at this time. The valuation is not validated or approved by Retail Group UK Limited. Retail Group UK Limited does not provide any warranties or representations for the online figures obtained from the valuation tool.
  4. Valuations provided are in pound sterling only and inclusive of VAT.
  5. The online valuation is not a contractual offer from Retail Group UK Limited to purchase your vehicle. We reserve the right to withdraw the valuation at any time without any legal consequence or liability to you.
  6. The final valuation of your vehicle’s purchase/sale price is subject to an on-site inspection of your vehicle, where a Renault Sales Team will carry out a vehicle inspection, taking in to account several factors, including but not limited to the full history, colour, customisation and condition of your vehicle.

Only one voucher per purchase may be redeemed, Retail Group reserves the right to cancel or amend all offers without prior notice. Voucher cannot be used in conjunction with any other voucher, value 0.0001p. Voucher offer is only valid on Nearly new vehicles. Retail purchases only – excludes business, fleet and motability deals

The reward can be redeemed when the redeemer refers a third party to Retail Group and a vehicle is purchased by that third party (the purchaser). The redeemer must redeem this voucher in person at Retail Group and after the sale to a new customer (purchaser) has been completed. The reward can only be redeemed upon the firm sale of a new or approved used car. A firm sale will be recognised upon receipt of the full sale price of the vehicle by Retail Group, registration of the vehicle (for new cars) and hand over of the vehicle to the purchaser. The purchaser must independently mention the name of the redeemer to Retail Group sales staff for the redeemer to claim the reward and confirm that the recommendation has been made prior to the sale of the vehicle. Offer may only be redeemed against new customers to Retail Group. Only one reward may be redeemed against each sale and only one redeemer may be mentioned by the purchaser for each vehicle sale. Renault Retail reserve the right to refuse redemption if there is evidence of fraudulent use of this offer or if there is evidence of non- compliance of the terms and conditions of the offer. All sales under the terms of the employee discount scheme are excluded from this offer. Retail Group reserve the right to cancel or amend offers without prior notice.

Renault Approved vehicles must be within 7 years from date of first registration and have covered less than 70k miles at the point of sale. *2-year service plan applicable on all Renault and Dacia Approved Used cars only when ordered on Renault PCP Finance 9.9% APR representative. 2 years’ free servicing is valid up to 2 years after the plan start date or for 2 services, whichever comes first. For Renault vehicles, the service plan includes 1 minor and 1 major service to be carried out within a 2-year period. For Dacia vehicles, the service plan includes 2 services to be carried out within a 2-year period. The service plan includes labour, parts, oil and fluids. The service plan does not cover wear-and-tear items such as (but not limited to) tyres, wiper blades or brakes. Services must be carried out in line with the manufacturer’s recommended maintenance programme and servicing intervals within +/- 1 month or 1,000 miles of the service interval. Failure to do so may invalidate your plan. Services can only be carried out at a Renault-approved outlet. 2 years’ free servicing is subject to finance with Renault Finance. Over 18s. Cannot be part exchanged, refunded or transferred. Terms and conditions apply. Finance provided by Renault Finance, PO Box 495, Watford WD17 1BR. Subject to status. Indemnities may be required. UK residents (excludes the Channel Islands). Over 18s. Terms and conditions apply. Offer based on 6,000 miles per annum, excess mileage 8p per mile inc VAT. **Deposit contribution available with 9.9% APR representative Renault PCP Finance only and is for £500 on ZOE, MÉGANE, SCÉNIC, KADJAR and KOLEOS, and £250 on TWINGO, CLIO, CAPTUR and Dacia range. Offers cannot be used with other schemes or finance offers. Retail Group reserves the right to cancel or amend all offer.

All prices exclude VAT. *Figures shown are weekly instalments of rental payable monthly. Typical example: New Renault Clio Play 1.2 16V 75 advance rental payment of £1,290 followed by 35 monthly rental payments of £215 (all figures exclude VAT). Based on 20,000 miles per annum with free-of-charge metallic paint and dual controls. Offer available at participating dealers only and cannot be used with other schemes or finance offers. Offer valid on eligible vehicles ordered by 3rd January 2021 and registered by 31st March 2021

^BUSINESS USERS ONLY. Renault Finance, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. You will not own the vehicle. All prices exclude VAT. Subject to status. Guarantees and indemnities may be required. 18+. UK resident (excluding Isle of Man and Channel Islands). Based on 10,000 miles per annum. Offer based on advance rental of ML19 ENERGY dCi 80 Business £9,823, followed by 47 monthly rentals of £209. Further charges may apply subject to mileage and condition at end of contract. Terms and conditions apply. Non-maintenance offers available on new vehicles ordered by 3rd January 2021 and registered by 31st March 2021. Participating dealers only.

^BUSINESS USERS ONLY. Renault Finance, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. You will not own the vehicle. All prices exclude VAT. Subject to status. Guarantees and indemnities may be required. 18+. UK resident (excluding Isle of Man and Channel Islands). Based on 10,000 miles per annum. Offer based on advance rental of ML20 i Z.E. 33 Business £6,335, followed by 47 monthly rentals of £181. Further charges may apply subject to mileage and condition at end of contract. Terms and conditions apply. Non-maintenance offers available on new vehicles ordered by 3rd January 2021 and registered by 31st March 2021. Participating dealers only.

^BUSINESS USERS ONLY. Renault Finance, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. You will not own the vehicle. All prices exclude VAT. Subject to status. Guarantees and indemnities may be required. 18+. UK resident (excluding Isle of Man and Channel Islands). Based on 10,000 miles per annum. Offer based on advance rental of £14,053, followed by 47 monthly rentals of £299. Further charges may apply subject to mileage and condition at end of contract. Terms and conditions apply. Non-maintenance offers available on new vehicles ordered by 3rd January 2021 and registered by 31st March 2021. Participating dealers only

New for Old Scheme available to private retail customers at participating dealers only, when you trade in any registered vehicle. Order by 15 December 2020. Trade in vehicle must have been registered to the customer for at least 90 days before the order date of the new vehicle. Alternatively, the owner of the vehicle must be able to show a direct relationship (parental, spouse or sibling) with the individual purchasing the new vehicle. Offer cannot be used in conjunction with other national offers. Renault UK reserves the right to withdraw or amend this offer at any time, without notice. New for Old Scheme allowance of £3,000 on KADJAR , £500 on All-New CLIO range, £1250 All-New CLIO E-TECH Hybrid , £1000 All-New CAPTUR, £1250 All-New CAPTUR E-TECH Hybrid. Upto £1250, MEGANE family (including RS). Upto £3000 ZOE. £500 KOLEOS if vehicle must be ordered 1st October – 15th December  2020 and registered by 31st March 2021.
*Cannot be used in conjunction with any other national offers.

Renault PitStop is available at participating dealers only. Subject to availability. For servicing and qualified wear and tear items (as determined by the applicable dealership).

Please speak to your local dealer to determine what services and repairs are included. Retail customers only, excluding Renault Van’s, vehicle above the age of 3 year’s old, mileage and other restrictions apply. Renault UK (GB) Ltd and the applicable dealer do not accept liability (however caused) in the event the Renault PitStop runs over 60 minutes.

If you purchase a vehicle using the Renault Selections scheme, you may be liable to pay for any accidental damage to the vehicle as well as undue / excessive wear and tear. This is in addition to any penalties that may imposed as a result of you exceeding the mileage stipulated within your preferences agreement. Unless specifically mentioned the lease cost does not include road fund licence.

Some of our example Renault Selections Deals shown on this web site are calculated using a part exchange valuation of £5,000 and carry a maximum mileage limit of 6,000 miles per annum.

Renault to You is subject to availability and at participating dealers only. Applies to a 30-mile radius eligibility of the supplying dealership if there is more than one dealership within the 30-mile radius, the customer will be offered a choice, with the default choice being the closest dealer.
Customer will be contacted by the Retail Group National Sales Team to confirm the appointment date and time. If you need to rearrange a new date to view the vehicle, please contact our National Sales Team by phone 0330 1088133 or email rrg.info@renault.co.uk

^BUSINESS USERS ONLY. Renault Finance, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. You will not own the vehicle. All prices exclude VAT. Subject to status. Guarantees and indemnities may be required. 18+. UK resident (excluding Isle of Man and Channel Islands). Based on 10,000 miles per annum. Offer based on advance rental of £10,763, followed by 47 monthly rentals of £229. Further charges may apply subject to mileage and condition at end of contract. Terms and conditions apply. Non-maintenance offers available on new vehicles ordered by 3rd January 2021 and registered by 31st March 2021. Participating dealers only

Dealer Deposit Contribution includes additional £1,000 saving for ZOE models only. Finance provided by Renault Finance, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. Subject to status. Guarantees and indemnities may be required. You must be a UK resident (excluding the Channel Islands) and over 18. Offer based on 6000 miles pa, excess mileage 8p per mile inc VAT. Terms and conditions apply. Offers cannot be used with other schemes or finance offers. Prices and offers shown are available on specified new vehicles ordered by 15th December 2020 and registered by 31st March 2021. Participating dealers only.

^Free Home Wallbox
Homecharger provided and installed by BP Chargemaster PLC and only available for eligible retail customers. Must meet the qualifying criteria of the Electric Vehicle Homecharge Scheme. Offer based on a standard single phase domestic installation, carried out by 1 person within a maximum of 6 hours – cable run under 15 metres, no civil works or electrical remedial work required, asbestos free site, working at normal height. Additional costs may apply to installations which do not comply with these conditions. Installation must be carried out within 12 months of vehicle delivery date. For full information on the EVHS grant, visit https://www.gov.uk/government/publications/customer-guidance-electric-vehicle-homecharge-scheme.

PCH - You will not own the vehicle. Renault Finance, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. All prices include VAT. Subject to status. Guarantees and indemnities may be required. 18+. UK resident (excluding Isle of Man and Channel Islands). Based on 6,000 miles per annum. Offer based on advance rental of £289, followed by 47 monthly rentals of £289. Further charges may apply subject to mileage and condition at end of contract. Terms and conditions apply. Non-maintenance offers available on new vehicles when ordered by 15th December 2020 and registered by 31st March 2020.

These are the terms and conditions on which we will supply scheduled maintenance and/ or repairs (Service(s)) and provide parts to you. You should read them carefully and make sure you understand them before you submit your order to us (the Contract). These terms tell you who we are, how we will provide Services and parts to you, how you and we may change or end the Contract, what to do if there is a problem and other important information. You should request that any changes to these terms and conditions are made in writing and signed by both parties.

Your attention is in particular drawn to the provisions of the condition headed ‘Extent of Our Liability’.

INFORMATION ABOUT US AND HOW TO CONTACT US

We are Retail Group UK Limited a company registered in England and Wales. Our company registration number is 02304689 and our registered office is at Head Office, Renault London West, Concord Road, Western Avenue, London, W3 0RZ. Our registered VAT number is GB 627084438

Alternatively you can contact us by writing to the General Manager of the dealership you dealt with. Full postal addresses of all RRG Dealerships can be found on the Retail Group website.

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

OUR CONTRACT WITH YOU

When you bring your vehicle to our garage for a Service we shall carry out a diagnosis of any faults to determine how to Service the vehicle. We shall inform you of the diagnosis results and provide you with a quote for the Service.

In certain circumstance we may charge you for carrying out the diagnosis, in those circumstances, we shall inform you of the cost prior to carrying out the diagnosis.

In providing you with a quote we will often have to rely on information provided by you in order to identify the Services required.

Our Contract with you shall arise when you sign the job card. The job card shall set out the Services and/ or parts, which we will require.

Where, it appears in our reasonable opinion that additional labour and/or different or additional parts (not identified in the quote and which could not have been reasonably foreseen by us based on the information you provided or in the diagnosis results) are required to for the Service then we shall contact you and inform you of the additional work and cost before commencing the work.

If, for any other reason, prior to carrying out the Service, we establish that we would not be able to repair the fault found or the fault requires the expertise of a third party garage, no charge will be made.

If your vehicle is provided to us via a service breakdown recovery company, we shall contact you in respect of the Services required. We shall carry out a diagnosis of any faults to determine how Services the vehicle. We shall contact you in respect of the diagnosis results and provide you with a quote for the Services.

Our acceptance of your order shall take place when you provide confirmation via telephone or email of the quotation we have provided to you. We shall provide you with service job card via email or post following your confirmation.

You shall be entitled to additional rights as set out in the Distance Selling Regulations 2000 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

SERVICE

What is included in the service:

The parts and labour required to Service the vehicle for the level of service requested and referred to in your job card.

What is not included in the service:

The cost of any additional parts and labour required to repair any faults or additional work identified during the Service.

We may give your vehicle a short road test as part of the Service.

BUYING AS A CONSUMER

If you are buying parts or Services (including, but not limited to, servicing and body shop repairs) as a Consumer, you are entitled to certain rights by law relating to the satisfactory quality, fitness for purpose and description of the parts and the provision of the Services being carried out with reasonable care and skill. Your available remedies are also set out in law and briefly in these terms. Nothing in these terms and conditions will affect those rights. If you have any doubts about your rights, you should seek advice from your local trading standards office.

You are also entitled to the benefit of any manufacturer’s guarantees that come with any parts purchased by you or used by us during the Services. For details, please refer to the manufacturer’s guarantee provided with the parts. These are in addition to your legal rights as Consumers as set out above.

OUR RIGHTS TO MAKE CHANGES

Prior to us commencing the Service, if you wish to make changes to your order in respect of the parts and/or Services please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the parts and/or Services, their timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

If, however, you wish to change the Services and we have already started the work, you will pay us any costs we reasonably incurred in commencing the Service.

OUR RIGHTS TO MAKE CHANGES

We may make any changes to your order in respect of the parts and/or Service:

(a) update the Services to reflect changes in relevant laws and regulatory requirements;
(b) to implement minor technical adjustments and improvements, for example to address a safety risk or due to manufacturer recommendation; and
(c) make changes to the Services as requested by you or notified by us to you.

We reserve the right to refuse to carry out any Services or other works on any vehicle which we, in our sole opinion, consider the vehicle to be un-roadworthy or unsafe.

PURCHASE PRICE

Unless we agree otherwise in writing, the price for parts or Services shall be the total price set out in the job card or as otherwise notified to you in writing. However, we reserve the right, prior to the commencement of the Services, to notify you of an immediate increase in the price where this results from an increase in the cost of parts or other charges beyond our reasonable control. In the event of an increase to the price you will have the right at cancel at any time prior to our commencement of the Services.

The price shall, unless otherwise agreed, be inclusive of any value added tax. If the rate of VAT changes between your order date and the date we supply the Services and/or parts, we will adjust the rate of VAT that you pay, unless you have already paid for the service and/or parts (including delivery costs) in full before the change in the rate of VAT takes effect.

If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may terminate the Contract and refund you any sums you have paid.

PAYMENT

Unless we agree otherwise in writing, payment of the purchase price for parts and Services are due in pounds sterling on the date you place your order. Unless we agree otherwise in writing, payment of the price for services is due in pounds sterling on the date of completion of the Services.

Time for payment shall be of the essence and no payment shall be deemed to have been received by us until we have cleared funds.

DEFAULT INTEREST FOR LATE PAYMENT

If you fail to make any payments due under the Contract by the due date for payment then we may charge you interest on the overdue amount at the rate of 4% per annum above HSBC’s base lending rate from time to time. Such interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount. If you think an invoice is wrong please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.

OWNERSHIP

The parts will not belong to you until we have received payment for the purchase price in full.

On termination of this Contract, howsoever caused, our rights contained in this clause and your rights set out in the Consumer Rights Act 2015 shall remain in effect.

Where you are not the owner of the vehicle:

a. by instructing us to carry out the Services in relation to the vehicle you warrant to us that you are authorised by the owner and registered keeper of the vehicle to do so; and
b. you agree to hold us harmless and make good any losses, costs or damages which we incur as a result of any claims against us by the owner or registered keeper of the vehicle alleging that, or resulting from the fact that, you were not authorised to instruct us.

DELIVERY OF PARTS

The costs of delivery will be as told to you during the order process and set out in job card. The job card shall set out the estimated delivery date for the parts.

The parts ordered are subject to availability and we will inform you as soon as reasonably possible if they are not available. If the parts are required for the Services we will be entitled to re-arrange the Service.

If delivery is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any parts you have paid for but not received.

Unless agreed otherwise, delivery of the parts will be at the premises advised when you placed your order, for collection by you. You can collect the parts from us at any time during our working hours.

DELIVERY OF SERVICE

We will supply the Services to you from the date set out in the job card until we have completed the Services. The estimated completion date for the Services are as informed to you during the order process and set out in the job card. If you have a delivery deadline you must notify us of this prior to signing the job card.

If our performance of the Services is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any services you have paid for but not received.

If you do not allow us access to your vehicle as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your vehicle we may end the Contract.

We will not be responsible for providing the Services late or not providing any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

If the vehicle is not collected, or arrangements are not made for its collection after completion of the Services has been notified in writing, weekly storage charges at the rate applicable at the time of expiry of the said notice may be imposed as if the vehicle Serviced had been left for storage. This provision may also apply if authority to proceed is not given within a reasonable time of an estimate having been submitted.

CANCELLING SERVICE

Before we begin to carry out the Services on your vehicle, if you wish to cancel the Services, you should contact us.

If, however, you wish to cancel the Services and we have already started the work, you will pay us any costs we reasonably incurred in commencing the Services. This amount will be deducted from any refund that is payable to you or, if no refund is due to you, invoiced to you.

CANCELLING PARTS

You may contact us if you wish to cancel the Contract for parts, at any time before we have delivered or supplied it and you have paid for it.

You will always have rights where the parts are faulty or mis-described as set out in these terms.

Unless you have a right to end the Contract immediately, the Contract will not end until 30 days after the day on which you contact us.

We will refund any advance payment you have made for the parts which will not be provided to you.

If you end the Contract after the parts have been delivered to you, you must return them to us in good condition and in the original undamaged packaging.

IF THERE IS A PROBLEM WITH THE SERVICES AND/OR PARTS

If you have any complaints in relation to the parts you have purchased or the Services you have received you can contact the Service Manager at the branch where you purchased the parts or Services.

If you wish to exercise your legal rights to reject any parts you must return it to us in good condition and in the original undamaged packaging at the dealership you dealt with.

If there is a fault with your vehicle, following it the Services, you may have the right to require repeat performance or a reduction in price under the remedies provided within the Consumer Rights Act 2015.

You may also have rights under any manufacturer’s warranty to cover the costs of any repairs. Your warranty could be invalidated if you take the vehicle to a non-authorised repairer, you should contact the manufacturer before taking the vehicle to a non-authorised repairer.

You will not have a right to the remedies for any defects arising from normal wear and tear, wilful damage, negligence by you, or any third party, use of the vehicle other than as recommended by us or the vehicle’s manufacturer, failure to follow our or the vehicle’s manufacturer’s instructions or any relevant alteration carried out without our approval.

We will not be held reasonable for parts that are damaged as a result of incorrect fitting by a third party supplier.

EXTENT OF OUR LIABILITY

Nothing in these terms and conditions will exclude or limit our liability for death or personal injury caused by our acts or omissions or for fraud or fraudulent misrepresentation.

CONSUMER TRANSACTIONS

If you are buying the parts or Services as a Consumer, then we will be responsible for the loss or damage you suffer, which is foreseeable as a result of us breaking this Contact. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.We are not responsible for any loss or damages which are not foreseeable.

If you are a consumer we only supply the Services and/or parts for domestic and private use. If you use the Services and/or parts for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Nothing in these terms and conditions will affect the statutory rights of a Consumer.

NON CONSUMER TRANSACTIONS

If you are purchasing the parts or services other than as a Consumer, then the following further conditions shall apply:

  • · you will be entitled to the benefit of any express warranty or guarantee agreed in writing at the time of this Contract. Any such warranty or guarantee will be in substitution for your statutory rights and all other warranties, conditions and other terms implied by statutory common law (save for conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from this Contract;
  • · we will not be liable to you for any loss of profit, loss of opportunity, loss of business, depletion of goodwill or loss of use, whether this arises as a direct, indirect or consequential loss nor for any consequential compensation whatsoever; and
  • · you acknowledge that you have not entered into the Contract on the basis of any statements made by our employees or agents which have not been reduced to writing and signed by both parties.

EVENTS OUTSIDE OUR CONTROL

We reserve the right to defer the date of delivery of the parts and/or Services or to cancel the Contract (without liability to you) if we are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either yours or our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 30 days, you shall be entitled to give us written notice to cancel the Contract.

COMPLAINTS

If you have any complaints in relation to the parts you have purchased or the Services you have received you can contact the Service Manager at the dealership you dealt with.

DATA PROTECTION

We will use the personal information you provide to us:

(a) to supply the vehicle to you;
(b) to process your payment for the Services and/or parts;
(c) to share with any company within our group companies; and
(d) if you agreed to this during the order process, to inform you about similar products and services that we provide, but you may stop receiving these communications at any time by contacting us.

We will only give your personal information to parties outside our group companies where the law either requires or allows us to do so.

OTHER IMPORTANT TERMS

We may transfer our rights and obligations under the Contract to another organisation, This will not affect your rights or our obligations under this Contract.

You may only transfer your rights or your obligations under the Contract to another person if we agree in writing. We may not agree if the transfer substantiality affect our rights or obligations under the Contract. The Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

Each of the paragraphs of the Contract operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

The Contract is governed by English Law. This means that the Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation will be governed by English law. We both agree to the exclusive jurisdiction of England and Wales. However, if you live in Scotland you can bring legal proceedings in respect of the vehicle in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the vehicle in either the Northern Ireland or the English courts.

The UK Group is committed to acting with integrity and transparency in all tax matters.

Our tax strategy and policies require that we fully comply with the letter and spirit of UK tax law.

We make timely and accurate tax returns that reflect our fiscal obligations to Government.

We aim for certainty on the tax positions and our policy is not to make interpretations of tax law that are opposed to its original spirit.

To support us in ensuring that we have interpreted tax law and its spirit correctly, we seek advice from large accounting firms, legal firms and/or tax counsel as appropriate.

Relationship with HM Revenue & Customs

An important part of our tax strategy and policies is the maintenance and development of a strong, proactive working relationship with HM Revenue & Customs (“HMRC”).

We are transparent with HMRC and, in cases of interpretation or complexity, work with them on a real time basis to determine the amount of tax due.

Tax disclosure

We understand the value of our financial reporting to customers, investors and other stakeholders. We work to provide enhanced, transparent and balanced disclosure in communicating our tax affairs.

Tax governance

Tax is part of the Finance function of the UK Group and is the ultimate responsibility of the Finance Directors of each of the UK companies.

Tax strategy and policies are reviewed on an on-going basis by the Board of Directors of each company. Tax strategy and policy issues are assessed on a case by case basis by the Finance Directors

Day-to-day tax matters are delegated to the UK Group Tax Managers.

STATEMENT

The Modern Slavery Act 2015 places an obligation on UK businesses with a turnover of over £36 million to produce a modern slavery statement. At Retail Group UK Limited (Renault), we are proud of the steps we take to combat slavery and human trafficking, and we remain committed to improving our practices in this regard.

OUR BUSINESS AND STRUCTURE

Renault is dedicated to providing its employees with a positive working environment which complies or exceeds the requirements of all applicable legislation including human rights, anti-discrimination and fundamental rights at work. Our operations are carried out over 16 locations across England and Wales.

OUR SUPPLIERS

We adopt a stringent procurement process. Suppliers are reviewed and selected to ensure safe working conditions and to ensure they adopt adequate policies which meet or exceed Renault’s purchasing requirements, including the policies set out below.

Notwithstanding the steps Renault takes in this regard, it is ultimately our suppliers’ duty to respect the applicable laws and ethics on human rights.

OUR POLICIES ON SLAVERY AND HUMAN TRAFFICKING

We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business. The Renault Global Framework Agreement reflects our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to help eradicate slavery and human trafficking.

1. Global Framework Agreement, ‘Committing Together for Sustainable Growth and Development.

This agreement promotes a responsible social dialogue on an international scale across the Renault Group. This agreement promotes sustainable development and commitment to the following areas:

1. Respect for fundamental social rights;

2. Social responsibility to employees; and

iii. Supplier and sub-contractor relationships

Our commitment to fundamental social rights focuses on the effective abolition of child labour, forced labour and discrimination in respect of employment and employee occupations. We share our Global Framework Agreement with suppliers who are required to comply with Renault policies.

2. Renault Group Employees’ Fundamental Rights Declaration Policy

Employees’ and Supplier Employees’ rights are respected and valued at Renault and this is reflected in the Renault HR handbook, which reiterates Renault’s commitment to:

1. Health and Safety and Working Conditions; and

2. Ensuring Equal Opportunities

as slavery and human trafficking to the company’s attention.

FURTHER STEPS

3. Renault Whistleblowing Policy

This policy offers further assistance in combating modern slavery, as it enables employees to bring issues such

We will always work to the highest professional standards and shall continue our efforts in eliminating acts of modern slavery within our business and supply chain.

 

This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our slavery and human trafficking statement for the financial year ending 31st December 2019.

 

Ludovic Troyes Signature

 

Ludovic Troyes, Managing Director

March 2020

**Eligible vehicles must be vans owned by a registered micro business for more than 12 calendar
months before 22nd February 2019. They must be insured for business use and be road taxed with a valid MOT. To qualify, vehicles must fail to meet ULEZ emissions standards and be scrapped at an approved Authorised Treatment Facility (ATF). Grant payment of £3,500 is available for scrapped non-ULEZ compliant vans that have been driven frequently within the Congestion Charging Zone or, for micro businesses registered at a Greater London address, are being replaced by purchase or lease with a Euro 6 light van. An additional £2,500 is available as a contribution towards running costs (including insurance) if the scrapped eligible vehicle is being replaced with an electric light van. Full grant payment option descriptions and criteria are available at https://tfl.gov.uk/modes/driving/ultra-low-emission-zone/scrappage-scheme. Speak to your local dealer for more details.

Rental stated is for Renault PCP Selections. Guarantees and indemnities may be required. You must be at least 18 and a UK resident (excluding Isle of Man and Channel Islands) to apply. Finance provided by RCI Financial Services Limited, PO Box 149, Watford WD17 1FJ. At participating dealers only. Not available in conjunction with any schemes or other offers, please check with your local dealer for information. Authorised and regulated by the Financial Services Authority for the conduct of general insurance business. All rentals inclusive of VAT. Offers correct at time of going to press. Available from Retail Group. Retail Group are authorised and regulated by the Financial Services Authority. Offers are not available in conjunction with any other offers and are correct at time of going to print. Models shown for illustration purposes only. Retail Group reserves the right to change amend or withdraw these offers at any time without advance notice. *Delivery within a 25 mile radius of nearest dealership.Selections PCP also available. Please note 12 months road tax cost is not included in the sale of the car, but it is an indication of the yearly cost.

The £500 voucher can only be redeemed 6 months after the Renault Selections agreement of the first vehicle commence, can only be used once and will remain live until 6 months after the end of the Renault Selections contract in question. It can be used against the next Renault car order (on retail) made by the same customer or by an immediate family member. There may be an excess charge if you exceed the agreed mileage. All finance is subject to status. A guarantor may be required. You must be at least 18 and a UK resident (excluding the Channel Islands and Isle of Man) to apply for finance. Finance provided by RCI Financial Services Ltd, P.O. Box 493, Watford, WD17 1FJ

Wallbox: Homecharger provided and installed by BP Chargemaster PLC. Pre-registered and ex-demonstrator models are excluded. Must meet the qualifying criteria of the Electric Vehicle Homecharge Scheme. Offer based on a standard single-phase domestic installation, carried out by 1 person within a maximum of 6 hours – cable run under 15 metres, no civil works or electrical remedial work required, asbestos-free site, working at normal height. Additional costs may apply to installations which do not comply with these conditions. Installation must be carried out within 12 months of vehicle delivery date. Offer valid until 17th December 2020 For full information on the EVHS grant visit, https://www.gov.uk/government/publications/customer-guidance-electric-vehicle-homecharge-scheme

Why choose Renault Retail Group?

Our customer promise to you

We sell 1 in 4 Renault vehicles in the UK

Friendly expert advice

Manufacturer owned

CitNOW video servicing assessment

We sell 1 in 4 Renault vehicles in the UK

Friendly expert advice

Manufacturer owned

CitNOW video servicing assessment

Your safety is our highest priority

Renault Retail Group UK are taking the spread of COVID-19 extremely seriously. Our priority is always the safety and well-being of our employees and our customers. During the lockdown we are here to support you!

Service Operations

During the lockdown our After Sales operation will remain open for essential service and MOT work. Any existing maintenance or MOT bookings will still continue as the planned. Please note maintenance and MOT services are available by appointment only. To book an appointment please call us or Click here to book online.

It is vitally important that you are able to visit our dealerships safely, so we have worked responsibly in accordance with Government guidelines on COVID-19 to implement the following safety measures:

  • We have carried out Covid-19 Risk Assessments issued by the Government. Click here to view
  • We have placed convenient floor markings in all our dealerships to help you keep a safe distance of 2 metres.
  • We have also introduced a limit to the number of people inside our dealerships
  • All of our colleagues will wear a face masks, and we have installed protective screens at all workstations.
  • We have made hand sanitiser readily available for all customers and colleagues to use. Upon arrival at the dealership we kindly ask you to sanitise your hands thoroughly.
  • All desks, workstations and card payment machines are cleaned & sanitised regularly.
  • Car sanitation

We have produced a short video of what to expect when visiting our dealership. Please take the time to watch our short video. With these safety measures in place you can be assured that we are committed to keep both our customers and staff safe. We are very much looking forward to welcoming back our customers to Retail Group.

To View our COVID-19 FAQs, click here

Play

Your safety is our highest priority

Renault Retail Group UK are taking the spread of COVID-19 extremely seriously. Our priority is always the safety and well-being of our employees and our customers. During the lockdown we are here to support you!

Service Operations

During the lockdown our After Sales operation will remain open for essential service and MOT work. Any existing maintenance or MOT bookings will still continue as the planned. Please note maintenance and MOT services are available by appointment only. To book an appointment please call us or Click here to book online.

It is vitally important that you are able to visit our dealerships safely, so we have worked responsibly in accordance with Government guidelines on COVID-19 to implement the following safety measures:

  • We have carried out Covid-19 Risk Assessments issued by the Government. Click here to view
  • We have placed convenient floor markings in all our dealerships to help you keep a safe distance of 2 metres.
  • We have also introduced a limit to the number of people inside our dealerships
  • All of our colleagues will wear a face masks, and we have installed protective screens at all workstations.
  • We have made hand sanitiser readily available for all customers and colleagues to use. Upon arrival at the dealership we kindly ask you to sanitise your hands thoroughly.
  • All desks, workstations and card payment machines are cleaned & sanitised regularly.

Please note that all customers visiting our premises will be required to wear face masks and coverings.

We have produced a short video of what to expect when visiting our dealership. Please take the time to watch our short video.With these safety measures in place you can be assured that we are committed to keep both our customers and staff safe. We are very much looking forward to welcoming back our customers to Retail Group.

To View our COVID-19 FAQs, click here.