Spread the cost | Across the UK | Retail Group Renault

Frequently Asked Questions
Would you like to know how 0% Aftersales Finance at Renault Retail Group can benefit you? If so, please don’t hesitate to view our frequently asked questions.

What is 0% Aftersales Finance?

0% Aftersales Finance is provided by Payment Assist. It’s designed to help ease the burden of an unexpected service, repair or MOT bill. Rather than delay essential work, 0% Aftersales Finance allows you to spread the cost, thus ensuring your car remains roadworthy and safe at all times. What’s more, there’s no interest nor any fees.

Will I be credit checked – if so, will I be eligible?

We’ll ask you to complete a simple affordability calculation because Payment Assist loans are subject to status and affordability confirmation. If the finance is up to £2,000, we’ll perform a soft credit check which won’t affect your credit history. If the finance is more than £2,000, we’ll include a credit reference agency

What’s the catch?

There isn’t one! Payment Assist ensures that you pay no interest or fees on the funds you need, provided your payments are made in line with the payment

What happens if I want to cancel my payment plan?

If you wish to cancel your payment plan, please contact us to arrange: 1) an alternative payment method, or 2) confirmation that the work is being cancelled. In the case of the latter, any refund payments will be made to you via your debit card within five to seven working days of the cancellation confirmation.

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The data collected is processed by Renault Group and the members of its Authorised Network including Renault Retail Group UK (together referred to as “Renault”), as joint processing managers, to respond to your request and communicate offers and news to you. Under certain conditions and in certain specific cases (provision of certain online services), your data is directly processed by Renault Group (the group's parent company) as data controller.
In accordance with applicable regulations, you can request to obtain and verify the data that Renault holds on you, rectify inaccurate information, erase data concerning you, and take a copy of your data for reuse elsewhere. You can also object at any time to some of your data being used, in particular for commercial prospecting or profiling purposes, and ask to freeze the use of your data.

You can exercise all of your rights directly with Renault Retail Group UK by sending your request by email: rrg.dataprotection@renault.co.uk or by post to: Renault Retail Group - Data protection officer, Renault Staples Corner, North Circular Road, Brent Cross, London NW2 1LY. In the absence of a response or a satisfactory response from Renault, you have the option of lodging a complaint with the Information Commissioner's Office on 0303 123 1113 or at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. To find out more, you can consult our personal data protection policy.

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Company info

Reg Office: London West Unit 1 West Cross Way West Cross Industrial Park, Brentford Middlesex TW8 9DE

Reg. Company Number: 2304689

VAT Reg. No. GB 62 70844 38

Financial disclosure

Renault Retail Group UK Limited is authorised and regulated by the Financial Conduct Authority. Our firm reference number (FRN) is 311797.

We are a credit broker and not a lender and we are able to offer you credit broking services to help finance the purchase of your new or used motor vehicle, along with other ancillary products and services through our commercial arrangements with a select number of lenders. If we arrange finance for you, we may receive a commission, fee or other financial consideration from the lender for doing so. Our income may vary from lender to lender depending on the contractual and commission arrangements that we have in place. Credit is subject to status, terms and conditions See our disclosure document here