COVID-19

Your safety is our highest priority

At Renault Retail Group UK we take the spread of COVID-19 extremely seriously. Our priority is always the safety and well-being of our employees and our customers. During the lockdown we are here to support you!

Following the measures announced by the UK Government, our car showrooms will temporarily close on Thursday 5th November until Wednesday 2nd December. However, the Government is allowing us to offer contactless Click and Collect or home delivery services. You can still shop in confidence online and our team is here to help you via live chat, telephone or email. We have a fantastic range of new, used cars and vans available. You can also reserve your next new car online from as little as £99. Find your next new car here.
If you have a vehicle on order with us, vehicle handovers can go ahead as planned. We have adapted our vehicle handover process to be in line with COVID 19 guidelines and our sales teams are in the process of contacting you to provide an update.
Motability Operations are adopting a flexible solution to applications and handovers.
  • New applications can be submitted remotely, via telephone or video call. However, as always, the customer or appointee must be present at the point of application.
  • Handovers can be carried out on a ‘click and collect’ basis on dealership premises, in accordance with Covid-19 safety guidelines. However, Motability Operations do not allow home deliveries to take place during the lockdown.
  • Service, maintenance and repair work will continue as usual and will be provided in accordance with Covid-19 safety guidelines.
During the lockdown our After Sales operations will remain open for essential service and MOT work. Any existing service or MOT bookings will still continue as the planned. Please note maintenance and MOT services are available by appointment only.
To book an appointment please call us or Click here to book online.

It is vitally important that you are able to visit our dealerships safely, so we have worked responsibly in accordance with Government guidelines on COVID-19 to implement the following safety measures:
  • We have carried out Covid-19 Risk Assessment issued by the Government
  • We have placed convenient floor markings in all our dealerships to help you keep a safe distance of 2 metres
  • We have also introduced a limit to the number of people inside our dealerships guidelines
  • All of our colleagues will wear a face masks, and we have installed protective screens at all workstations
  • We have made hand sanitiser readily available for all customers and colleagues to use. Upon arrival at the dealership we kindly ask you to sanitise your hands thoroughly
  • All desks, workstations and card payment machines are cleaned & sanitised regularly

Please note that all customers visiting our premises will be required to wear face masks and coverings.

We know that you will understand and we will all work together during this unprecedented time to fight the spread of the COVID-19 virus.
Your safety is our highest priority. Take care of yourself, your families and loved ones.

Yours Sincerely
Ludovic Troyes Signature
Ludovic Troyes
Managing Director
Why choose Dacia Retail?

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We sell 1 in 4 Dacia vehicles in the UK

Friendly expert advice

Manufacturer owned

CitNOW video servicing assessment

Your safety is our highest priority

Renault Retail Group UK are taking the spread of COVID-19 extremely seriously. Our priority is always the safety and well-being of our employees and our customers. During the lockdown we are here to support you!

Service Operations

During the lockdown our After Sales operation will remain open for essential service and MOT work. Any existing maintenance or MOT bookings will still continue as the planned. Please note maintenance and MOT services are available by appointment only. To book an appointment please call us or Click here to book online.

It is vitally important that you are able to visit our dealerships safely, so we have worked responsibly in accordance with Government guidelines on COVID-19 to implement the following safety measures:

  • We have carried out Covid-19 Risk Assessments issued by the Government. Click here to view
  • We have placed convenient floor markings in all our dealerships to help you keep a safe distance of 2 metres.
  • We have also introduced a limit to the number of people inside our dealerships
  • All of our colleagues will wear a face masks, and we have installed protective screens at all workstations.
  • We have made hand sanitiser readily available for all customers and colleagues to use. Upon arrival at the dealership we kindly ask you to sanitise your hands thoroughly.
  • All desks, workstations and card payment machines are cleaned & sanitised regularly.
  • Car sanitation

We have produced a short video of what to expect when visiting our dealership. Please take the time to watch our short video. With these safety measures in place you can be assured that we are committed to keep both our customers and staff safe. We are very much looking forward to welcoming back our customers to Retail Group.

To View our COVID-19 FAQs, click here

Play

Your safety is our highest priority

Renault Retail Group UK are taking the spread of COVID-19 extremely seriously. Our priority is always the safety and well-being of our employees and our customers. During the lockdown we are here to support you!

Service Operations

During the lockdown our After Sales operation will remain open for essential service and MOT work. Any existing maintenance or MOT bookings will still continue as the planned. Please note maintenance and MOT services are available by appointment only. To book an appointment please call us or Click here to book online.

It is vitally important that you are able to visit our dealerships safely, so we have worked responsibly in accordance with Government guidelines on COVID-19 to implement the following safety measures:

  • We have carried out Covid-19 Risk Assessments issued by the Government. Click here to view
  • We have placed convenient floor markings in all our dealerships to help you keep a safe distance of 2 metres.
  • We have also introduced a limit to the number of people inside our dealerships
  • All of our colleagues will wear a face masks, and we have installed protective screens at all workstations.
  • We have made hand sanitiser readily available for all customers and colleagues to use. Upon arrival at the dealership we kindly ask you to sanitise your hands thoroughly.
  • All desks, workstations and card payment machines are cleaned & sanitised regularly.

Please note that all customers visiting our premises will be required to wear face masks and coverings.

We have produced a short video of what to expect when visiting our dealership. Please take the time to watch our short video.With these safety measures in place you can be assured that we are committed to keep both our customers and staff safe. We are very much looking forward to welcoming back our customers to Retail Group.

To View our COVID-19 FAQs, click here.