Accident Support Line

0800 085 8005

Nissan Accident Support Line (NASL) is a dedicated Accident Aftercare Service with UK based Claim Handlers that will deal with your insurance claim in the event of an accident, giving you total support, convenience and peace of mind.

It is the only number you need in the event of any accident you have, regardless of fault. Alternatively you can text the word Nissan to 64446 and receive the RASL Phone number directly to your phone.

The RASL service is available
24 hours a day – 7 days a week
– 365 days a year, covering the
UK including Northern Ireland
and the Channel Islands.

A comprehensive service

Guaranteed Benefits

when your claim is handled by RASL:

24hr Roadside Recovery Service**
Like for like replacement vehicle* if the accident is not your fault or a courtesy car in other cases.
Our expert claim handlers will assist with all aspects of the claim and keep you informed of the progress.
Your vehicle will be taken to a Nissan Only Approved Accident Repair Centre which deploy factory methods.
Our Nissan Trained Technicians will olny fit Genuine Nissan Parts, to safeguard your warranty and maintain your vehicles Euro N-Cap status.
Management of your accident – from claim to repair as our processes and procedures are agreed with UK major insurance companies.
We give you a 5 Year Repair Guarantee which will maintain the pre-accident value of your car.
You do not have to pay excess on your policy if the accident is not your fault.

A Comprehensive Service

RASL offers a comprehensive
service regardless of who is
at fault for an accident

Service Available

RASL

Nissan Accident Support Line

Non Fault

At Fault

Recovery of undriveable vehicle
Only Nissan Approved Bodyshop used
Estimate appointment made
Estimate appointment made
Free estimates provided
Only Genuine Nissan Parts used
Nissan Factory Repair Methods used
Like for like replacement vehicle*
Replacement Courtesy Car
No excess to pay*
Repair progression

*Read Full Terms and Conditions

Why choose Retail Group?

Our customer promise to you

Service price match

Friendly expert advice

Manufacturer owned

Request a personalised virtual appointment

Service price match

Friendly expert advice

Manufacturer owned

Request a personalised virtual appointment

Your safety is our highest priority

In accordance with the latest UK Government guidance, we will continue to manage the risk of COVID-19 across the dealership network. With robust safety measures in place, you can be assured that we are 100% committed to keeping our customers and staff safe in every location.

It is vitally important that you are able to visit our dealerships safely, so we have continued to work responsibly in accordance with Government guidance to adhere to the following safety measures:

  • 2 metre floor markings in all our dealerships to help you keep a safe distance from others
  • All our colleagues will wear a face mask / face covering and we have protective screens at all workstations
  • Hand sanitiser are readily available for all customers and colleagues to use. Upon arrival at the dealership, we kindly request that you sanitise your hands thoroughly
  • All desks, workstations and card payment machines are regularly cleaned and sanitised
  • We respectably request that everyone visiting our premises will be required to wear face masks and coverings to protect the safety of our staff and customers.

We look forward to safely welcoming you to Retail Group.

We have produced a short video of what to expect when visiting our dealership. Please take the time to watch our short video. With these safety measures in place you can be assured that we are committed to keep both our customers and staff safe. We are very much looking forward to welcoming back our customers to Retail Group.

View our COVID-19 FAQs
Play

Your safety is our highest priority

In accordance with the latest UK Government guidance, we will continue to manage the risk of COVID-19 across the dealership network. With robust safety measures in place, you can be assured that we are 100% committed to keeping our customers and staff safe in every location.

It is vitally important that you are able to visit our dealerships safely, so we have continued to work responsibly in accordance with Government guidance to adhere to the following safety measures:

  • 2 metre floor markings in all our dealerships to help you keep a safe distance from others
  • All our colleagues will wear a face mask / face covering and we have protective screens at all workstations
  • Hand sanitiser are readily available for all customers and colleagues to use. Upon arrival at the dealership, we kindly request that you sanitise your hands thoroughly
  • All desks, workstations and card payment machines are regularly cleaned and sanitised
  • We respectably request that everyone visiting our premises will be required to wear face masks and coverings to protect the safety of our staff and customers.

We look forward to safely welcoming you to Retail Group.

We have produced a short video of what to expect when visiting our dealership. Please take the time to watch our short video. With these safety measures in place you can be assured that we are committed to keep both our customers and staff safe. We are very much looking forward to welcoming back our customers to Retail Group.

View our COVID-19 FAQs