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Tuesday 21 July 2020

Retail Group
Your safety is our highest priority

We would like to reassure customers and employees that all our Showrooms and Aftersales Departments remain open as usual during this unprecedented time and we are here to help in any way we can.
We are following all UK Government guidelines on a daily basis and taking all practical measures to safeguard everyone’s health and wellbeing. This includes social distancing, extra cleaning and availability of hand sanitiser, regular staff updates and restricting the movement of staff within our businesses. 
We are working closely to support you, our customers. If you have a vehicle on order, are awaiting collection of your new car or booked in with us for service, MOT or repair, please be assured that our teams are on hand to continue providing an ongoing service provision and will keep you updated throughout


Below you will find a summary of our dealership arrangements that we have put in place:


Service and MOT


Our Aftersales Departments are operating normal opening times and continue to provide service and MOT facilities to our customers. All our technicians wear protective gloves when servicing vehicles. We also use protective vehicle covers, such as seat covers, mats and steering wheel covers. To give our customers flexibility, we can offer a collection and delivery service for those not in self isolation. Please however bear in mind that with extra demand there may be a longer lead time on the availability of this option.
We are also taking future bookings for Service and MOTs, please check with your local dealership for availability or request a booking online

Renault Servicing

Nissan Servicing

Dacia Servicing

 

New and Used Vehicle Sales


Our Sales Departments are operating normal opening times and continue to provide the usual level of service to our customers. We can also accommodate special requests, such as visiting us outside of our normal opening times or viewing a vehicle of interest in a clean environment either outside or inside the showroom. For test drives and vehicle handover we also provide home delivery or out of hours appointments, subject to availability
All our online options are still very much available to you this includes Live Chat, request a personalised video, value your part exchange online or reserve that Approved Used car you have had your eye on.
We can assist you with your vehicle purchase without the need to visit our showroom. Should you wish to discuss these options please contact your nearest dealer.

Find your dealer

 

Motability


We are aware that some of our customers may be considered high risk during this time and therefore will be working with you on a one-to-one basis. Unfortunately, new vehicles cannot be delivered early if you are in your existing 3 year contract.
However, if you are new to the Motability scheme we can bring forward your vehicle delivery, subject to supply. Please do not hesitate to contact your Motability specialist directly
<a href="/find-a-dealer/" class="btn btn-primary d-inline">Find your dealer</a>
For more information on how effects of COVID-19 may be affecting you, the Motability website has a very comprehensive guide on how they can help further and keep you mobile
Visit Website

 

Ways to keep in touch


To find your nearest dealership please visit our 'Find a Dealer' page.
Find your dealer
Lastly we would like to thank all our customers and employees for your continued support during this difficult time for everyone.
We will keep you updated as and when our procedures change in-line with Government guidelines

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Why choose Retail Group?

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Request a personalised virtual appointment

Service price match

Friendly expert advice

Manufacturer owned

Request a personalised virtual appointment

Your safety is our highest priority

In accordance with the latest UK Government guidance, we will continue to manage the risk of COVID-19 across the dealership network. With robust safety measures in place, you can be assured that we are 100% committed to keeping our customers and staff safe in every location.

It is vitally important that you are able to visit our dealerships safely, so we have continued to work responsibly in accordance with Government guidance to adhere to the following safety measures:

  • 2 metre floor markings in all our dealerships to help you keep a safe distance from others
  • All our colleagues will wear a face mask / face covering and we have protective screens at all workstations
  • Hand sanitiser are readily available for all customers and colleagues to use. Upon arrival at the dealership, we kindly request that you sanitise your hands thoroughly
  • All desks, workstations and card payment machines are regularly cleaned and sanitised
  • We respectably request that everyone visiting our premises will be required to wear face masks and coverings to protect the safety of our staff and customers.

We look forward to safely welcoming you to Retail Group.

We have produced a short video of what to expect when visiting our dealership. Please take the time to watch our short video. With these safety measures in place you can be assured that we are committed to keep both our customers and staff safe. We are very much looking forward to welcoming back our customers to Retail Group.

View our COVID-19 FAQs
Play

Your safety is our highest priority

In accordance with the latest UK Government guidance, we will continue to manage the risk of COVID-19 across the dealership network. With robust safety measures in place, you can be assured that we are 100% committed to keeping our customers and staff safe in every location.

It is vitally important that you are able to visit our dealerships safely, so we have continued to work responsibly in accordance with Government guidance to adhere to the following safety measures:

  • 2 metre floor markings in all our dealerships to help you keep a safe distance from others
  • All our colleagues will wear a face mask / face covering and we have protective screens at all workstations
  • Hand sanitiser are readily available for all customers and colleagues to use. Upon arrival at the dealership, we kindly request that you sanitise your hands thoroughly
  • All desks, workstations and card payment machines are regularly cleaned and sanitised
  • We respectably request that everyone visiting our premises will be required to wear face masks and coverings to protect the safety of our staff and customers.

We look forward to safely welcoming you to Retail Group.

We have produced a short video of what to expect when visiting our dealership. Please take the time to watch our short video. With these safety measures in place you can be assured that we are committed to keep both our customers and staff safe. We are very much looking forward to welcoming back our customers to Retail Group.

View our COVID-19 FAQs