Customer Service
Renault Retail Group UK by your side

At Retail Group we always pride ourselves on giving a service that is rarely equalled and never surpassed

If you've got any questions, a problem we can sort out, or some feedback that would help us improve our services, we'd love to hear from you.

Simply complete the form below and a Retail Group representative will contact you shortly. If you have any questions relating to COVID-19 please check our FAQ's section then click here.

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Please keep me informed, so I can receive:

Information on Renault vehicles, related products and services which are of interest to me. These could include product launches, exclusive events, competitions and other great offers. Personalised communications delivered by the method that suits me best.

I would like to receive marketing communications on Renault vehicles, associated products, services and events offered by Renault Retail Group UK Limited. I understand these communications may be personalised to me based on my interests, preferences and use of products and services, including invitations to provide customer experience feedback.

For more information visit Privacy Policy

Our promise to you

When you purchase a vehicle from us we very much believe that this is the start of your journey. We want you to share your experiences with us, get in touch and let us know that everything is exactly as you would expect it to be, and if it isn't please let us know why and we will get straight back to you. Simply fill in the contact form above and await our call.

Our mission is to provide unparalleled customer service. Whilst the majority of the time our reviews are very positive, we do acknowledge that we cannot get it 100% right all of the time. If you are not fully satisfied with the service that you have received, we want to hear your feedback. You have our word that we will give the utmost consideration to all correspondence we receive and act accordingly to provide an even better service.

Why choose Retail Group?

Our customer promise to you

We sell 1 in 4 Renault vehicles in the UK

Friendly expert advice

Manufacturer owned

Request a personalised virtual appointment

We sell 1 in 4 Renault vehicles in the UK

Friendly expert advice

Manufacturer owned

Request a personalised virtual appointment

Your safety is our highest priority

In accordance with the latest UK Government guidance, we will continue to manage the risk of COVID-19 across the dealership network. With robust safety measures in place, you can be assured that we are 100% committed to keeping our customers and staff safe in every location.

It is vitally important that you are able to visit our dealerships safely, so we have continued to work responsibly in accordance with Government guidance to adhere to the following safety measures:

  • 2 metre floor markings in all our dealerships to help you keep a safe distance from others
  • All our colleagues will wear a face mask / face covering and we have protective screens at all workstations
  • Hand sanitiser are readily available for all customers and colleagues to use. Upon arrival at the dealership, we kindly request that you sanitise your hands thoroughly
  • All desks, workstations and card payment machines are regularly cleaned and sanitised
  • We respectably request that everyone visiting our premises will be required to wear face masks and coverings to protect the safety of our staff and customers.

We look forward to safely welcoming you to Renault Retail Group.

We have produced a short video of what to expect when visiting our dealership. Please take the time to watch our short video. With these safety measures in place you can be assured that we are committed to keep both our customers and staff safe. We are very much looking forward to welcoming back our customers to Renault Retail Group.

View our COVID-19 FAQs
Play

Your safety is our highest priority

In accordance with the latest UK Government guidance, we will continue to manage the risk of COVID-19 across the dealership network. With robust safety measures in place, you can be assured that we are 100% committed to keeping our customers and staff safe in every location.

It is vitally important that you are able to visit our dealerships safely, so we have continued to work responsibly in accordance with Government guidance to adhere to the following safety measures:

  • 2 metre floor markings in all our dealerships to help you keep a safe distance from others
  • All our colleagues will wear a face mask / face covering and we have protective screens at all workstations
  • Hand sanitiser are readily available for all customers and colleagues to use. Upon arrival at the dealership, we kindly request that you sanitise your hands thoroughly
  • All desks, workstations and card payment machines are regularly cleaned and sanitised
  • We respectably request that everyone visiting our premises will be required to wear face masks and coverings to protect the safety of our staff and customers.

We look forward to safely welcoming you to Renault Retail Group.

We have produced a short video of what to expect when visiting our dealership. Please take the time to watch our short video. With these safety measures in place you can be assured that we are committed to keep both our customers and staff safe. We are very much looking forward to welcoming back our customers to Renault Retail Group.

View our COVID-19 FAQs