Customer Service
Retail Group by your side
At Retail Group we always pride ourselves on giving a service that is rarely equalled and never surpassed
If you've got any questions, a problem we can sort out, or some feedback that would help us improve our services, we'd love to hear from you.
Simply complete the form below and a Retail Group representative will contact you shortly. If you have any questions relating to COVID-19 please check our FAQ's section then click here.
Our promise to you
When you purchase a vehicle from us we very much believe that this is the start of your journey. We want you to share your experiences with us, get in touch and let us know that everything is exactly as you would expect it to be, and if it isn't please let us know why and we will get straight back to you. Simply fill in the contact form above and await our call.
Our mission is to provide unparalleled customer service. Whilst the majority of the time our reviews are very positive, we do acknowledge that we cannot get it 100% right all of the time. If you are not fully satisfied with the service that you have received, we want to hear your feedback. You have our word that we will give the utmost consideration to all correspondence we receive and act accordingly to provide an even better service.
Why choose Retail Group?
Our customer promise to you
We sell 1 in 4 Renault vehicles in the UK
Friendly expert advice
Manufacturer owned
CitNOW video servicing assessment
Your safety is our highest priority
Renault Retail Group UK are taking the spread of COVID-19 extremely seriously. Our priority is always the safety and well-being of our employees and our customers. During the lockdown we are here to support you!
Service Operations
During the lockdown our After Sales operation will remain open for essential service and MOT work. Any existing maintenance or MOT bookings will still continue as the planned. Please note maintenance and MOT services are available by appointment only. To book an appointment please call us or Click here to book online.
It is vitally important that you are able to visit our dealerships safely, so we have worked responsibly in accordance with Government guidelines on COVID-19 to implement the following safety measures:
- We have carried out Covid-19 Risk Assessments issued by the Government. Click here to view
- We have placed convenient floor markings in all our dealerships to help you keep a safe distance of 2 metres.
- We have also introduced a limit to the number of people inside our dealerships
- All of our colleagues will wear a face masks, and we have installed protective screens at all workstations.
- We have made hand sanitiser readily available for all customers and colleagues to use. Upon arrival at the dealership we kindly ask you to sanitise your hands thoroughly.
- All desks, workstations and card payment machines are cleaned & sanitised regularly.
- Car sanitation
We have produced a short video of what to expect when visiting our dealership. Please take the time to watch our short video. With these safety measures in place you can be assured that we are committed to keep both our customers and staff safe. We are very much looking forward to welcoming back our customers to Retail Group.
To View our COVID-19 FAQs, click here
Your safety is our highest priority
Renault Retail Group UK are taking the spread of COVID-19 extremely seriously. Our priority is always the safety and well-being of our employees and our customers. During the lockdown we are here to support you!
Service Operations
During the lockdown our After Sales operation will remain open for essential service and MOT work. Any existing maintenance or MOT bookings will still continue as the planned. Please note maintenance and MOT services are available by appointment only. To book an appointment please call us or Click here to book online.It is vitally important that you are able to visit our dealerships safely, so we have worked responsibly in accordance with Government guidelines on COVID-19 to implement the following safety measures:
- We have carried out Covid-19 Risk Assessments issued by the Government. Click here to view
- We have placed convenient floor markings in all our dealerships to help you keep a safe distance of 2 metres.
- We have also introduced a limit to the number of people inside our dealerships
- All of our colleagues will wear a face masks, and we have installed protective screens at all workstations.
- We have made hand sanitiser readily available for all customers and colleagues to use. Upon arrival at the dealership we kindly ask you to sanitise your hands thoroughly.
- All desks, workstations and card payment machines are cleaned & sanitised regularly.
Please note that all customers visiting our premises will be required to wear face masks and coverings.
We have produced a short video of what to expect when visiting our dealership. Please take the time to watch our short video.With these safety measures in place you can be assured that we are committed to keep both our customers and staff safe. We are very much looking forward to welcoming back our customers to Retail Group.
To View our COVID-19 FAQs, click here.