COVID-19

Your safety is our highest priority

At Renault Retail Group UK we take the spread of COVID-19 extremely seriously. Our priority is always the safety and well-being of our employees and our customers.

Following the announcement from the UK government regarding new lockdown measures from 5th January, our vehicle showrooms are now temporarily closed until further notice.

However, you can still shop in confidence online by requesting a virtual appointment, video call, live chat and reserve the vehicle of your choice. Our online sales team are here to assist you with your next vehicle purchase.

We have a fantastic range of new, nearly new, used cars and vans available and we also offer a contactless Click & Collect and home delivery service.

During the new lockdown our After Sales operations will remain open for essential service and MOT work. Please note maintenance and MOT services are available by appointment only. To book an appointment please call us or book online.
If you have a vehicle on order with us, vehicle handovers can go ahead as planned. We have adapted our vehicle handover process to be in line with COVID 19 guidelines and our sales teams are in the process of contacting you to provide an update.
Motability Operations are adopting a flexible solution to applications and handovers.
  • New applications can be submitted remotely, via telephone or video call. However, as always, the customer or appointee must be present at the point of application.
  • Handovers can be carried out on a ‘click and collect’ basis on dealership premises, in accordance with Covid-19 safety guidelines.
  • Service, maintenance and repair work will continue as usual and will be provided in accordance with Covid-19 safety guidelines.
Our After Sales operations are open all service and MOT work.
To book an appointment please call us or book online.

It is vitally important that you are able to visit our dealerships safely, so we have worked responsibly in accordance with Government guidelines on COVID-19 to implement the following safety measures:

  • We have carried out Covid-19 Risk Assessment issued by the Government
  • We have placed convenient floor markings in all our dealerships to help you keep a safe distance of 2 metres
  • We have also introduced a limit to the number of people inside our dealerships guidelines
  • All of our colleagues will wear a face masks, and we have installed protective screens at all workstations
  • We have made hand sanitiser readily available for all customers and colleagues to use. Upon arrival at the dealership we kindly ask you to sanitise your hands thoroughly
  • All desks, workstations and card payment machines are cleaned & sanitised regularly

Please note that all customers visiting our premises will be required to wear face masks and coverings.

We know that you will understand and we will all work together during this unprecedented time to fight the spread of the COVID-19 virus.

Your safety is our highest priority.

Take care of yourself, your families and loved ones.

Yours Sincerely
Ludovic Troyes Signature
Ludovic Troyes
Managing Director
Why choose Retail Group?

Our customer promise to you

We sell 1 in 4 Renault vehicles in the UK

Friendly expert advice

Manufacturer owned

CitNOW video servicing assessment

We sell 1 in 4 Renault vehicles in the UK

Friendly expert advice

Manufacturer owned

CitNOW video servicing assessment

Your safety is our highest priority

Renault Retail Group UK are taking the spread of COVID-19 extremely seriously. Our priority is always the safety and well-being of our employees and our customers. During the lockdown we are here to support you!

Service Operations

During the lockdown our After Sales operation will remain open for essential service and MOT work. Any existing maintenance or MOT bookings will still continue as the planned. Please note maintenance and MOT services are available by appointment only. To book an appointment please call us or book online .

It is vitally important that you are able to visit our dealerships safely, so we have worked responsibly in accordance with Government guidelines on COVID-19 to implement the following safety measures:

  • We have carried out Covid-19 Risk Assessments issued by the Government. Click here to view
  • We have placed convenient floor markings in all our dealerships to help you keep a safe distance of 2 metres.
  • We have also introduced a limit to the number of people inside our dealerships
  • All of our colleagues will wear a face masks, and we have installed protective screens at all workstations.
  • We have made hand sanitiser readily available for all customers and colleagues to use. Upon arrival at the dealership we kindly ask you to sanitise your hands thoroughly.
  • All desks, workstations and card payment machines are cleaned & sanitised regularly.
  • Car sanitation

We have produced a short video of what to expect when visiting our dealership. Please take the time to watch our short video. With these safety measures in place you can be assured that we are committed to keep both our customers and staff safe. We are very much looking forward to welcoming back our customers to Retail Group.

View our COVID-19 FAQs

Play

Your safety is our highest priority

Renault Retail Group UK are taking the spread of COVID-19 extremely seriously. Our priority is always the safety and well-being of our employees and our customers. During the lockdown we are here to support you!

Service Operations

During the lockdown our After Sales operation will remain open for essential service and MOT work. Any existing maintenance or MOT bookings will still continue as the planned. Please note maintenance and MOT services are available by appointment only. To book an appointment please call us or book online .

It is vitally important that you are able to visit our dealerships safely, so we have worked responsibly in accordance with Government guidelines on COVID-19 to implement the following safety measures:

  • We have carried out Covid-19 Risk Assessments issued by the Government. Click here to view
  • We have placed convenient floor markings in all our dealerships to help you keep a safe distance of 2 metres.
  • We have also introduced a limit to the number of people inside our dealerships
  • All of our colleagues will wear a face masks, and we have installed protective screens at all workstations.
  • We have made hand sanitiser readily available for all customers and colleagues to use. Upon arrival at the dealership we kindly ask you to sanitise your hands thoroughly.
  • All desks, workstations and card payment machines are cleaned & sanitised regularly.

Please note that all customers visiting our premises will be required to wear face masks and coverings.

We have produced a short video of what to expect when visiting our dealership. Please take the time to watch our short video.With these safety measures in place you can be assured that we are committed to keep both our customers and staff safe. We are very much looking forward to welcoming back our customers to Retail Group.

View our COVID-19 FAQs.