Accident Support Line

0800 085 8005

Renault Accident Support Line (RASL) is a dedicated Accident Aftercare Service with UK based Claim Handlers that will deal with your insurance claim in the event of an accident, giving you total support, convenience and peace of mind.

It is the only number you need in the event of any accident you have, regardless of fault. Alternatively you can text the word Renault to 64446 and receive the RASL Phone number directly to your phone.

The RASL service is available
24 hours a day – 7 days a week
– 365 days a year, covering the
UK including Northern Ireland
and the Channel Islands.

A comprehensive service

Guaranteed Benefits

when your claim is handled by RASL:

24hr Roadside Recovery Service**
Like for like replacement vehicle* if the accident is not your fault or a courtesy car in other cases.
Our expert claim handlers will assist with all aspects of the claim and keep you informed of the progress.
Your vehicle will be taken to a Renault Only Approved Accident Repair Centre which deploy factory methods.
Our Renault Trained Technicians will olny fit Genuine Renault Parts, to safeguard your warranty and maintain your vehicles Euro N-Cap status.
Management of your accident – from claim to repair as our processes and procedures are agreed with UK major insurance companies.
We give you a 5 Year Repair Guarantee which will maintain the pre-accident value of your car.
You do not have to pay excess on your policy if the accident is not your fault.

A Comprehensive Service

RASL offers a comprehensive
service regardless of who is
at fault for an accident

Service Available

RASL

Renault Accident Support Line

Non Fault

At Fault

Recovery of undriveable vehicle
Only Renault Approved Bodyshop used
Estimate appointment made
Estimate appointment made
Free estimates provided
Only Genuine Renault Parts used
Renault Factory Repair Methods used
Like for like replacement vehicle*
Replacement Courtesy Car
No excess to pay*
Repair progression

*Read Full Terms and Conditions

Why choose Retail Group?

Our customer promise to you

We sell 1 in 4 Renault vehicles in the UK

Friendly expert advice

Manufacturer owned

CitNOW video servicing assessment

We sell 1 in 4 Renault vehicles in the UK

Friendly expert advice

Manufacturer owned

CitNOW video servicing assessment

Your safety is our highest priority

Renault Retail Group UK are taking the spread of COVID-19 extremely seriously. Our priority is always the safety and well-being of our employees and our customers. During the lockdown we are here to support you!

Service Operations

During the lockdown our After Sales operation will remain open for essential service and MOT work. Any existing maintenance or MOT bookings will still continue as the planned. Please note maintenance and MOT services are available by appointment only. To book an appointment please call us or Click here to book online.

It is vitally important that you are able to visit our dealerships safely, so we have worked responsibly in accordance with Government guidelines on COVID-19 to implement the following safety measures:

  • We have carried out Covid-19 Risk Assessments issued by the Government. Click here to view
  • We have placed convenient floor markings in all our dealerships to help you keep a safe distance of 2 metres.
  • We have also introduced a limit to the number of people inside our dealerships
  • All of our colleagues will wear a face masks, and we have installed protective screens at all workstations.
  • We have made hand sanitiser readily available for all customers and colleagues to use. Upon arrival at the dealership we kindly ask you to sanitise your hands thoroughly.
  • All desks, workstations and card payment machines are cleaned & sanitised regularly.
  • Car sanitation

We have produced a short video of what to expect when visiting our dealership. Please take the time to watch our short video. With these safety measures in place you can be assured that we are committed to keep both our customers and staff safe. We are very much looking forward to welcoming back our customers to Retail Group.

To View our COVID-19 FAQs, click here

Play

Your safety is our highest priority

Renault Retail Group UK are taking the spread of COVID-19 extremely seriously. Our priority is always the safety and well-being of our employees and our customers. During the lockdown we are here to support you!

Service Operations

During the lockdown our After Sales operation will remain open for essential service and MOT work. Any existing maintenance or MOT bookings will still continue as the planned. Please note maintenance and MOT services are available by appointment only. To book an appointment please call us or Click here to book online.

It is vitally important that you are able to visit our dealerships safely, so we have worked responsibly in accordance with Government guidelines on COVID-19 to implement the following safety measures:

  • We have carried out Covid-19 Risk Assessments issued by the Government. Click here to view
  • We have placed convenient floor markings in all our dealerships to help you keep a safe distance of 2 metres.
  • We have also introduced a limit to the number of people inside our dealerships
  • All of our colleagues will wear a face masks, and we have installed protective screens at all workstations.
  • We have made hand sanitiser readily available for all customers and colleagues to use. Upon arrival at the dealership we kindly ask you to sanitise your hands thoroughly.
  • All desks, workstations and card payment machines are cleaned & sanitised regularly.

Please note that all customers visiting our premises will be required to wear face masks and coverings.

We have produced a short video of what to expect when visiting our dealership. Please take the time to watch our short video.With these safety measures in place you can be assured that we are committed to keep both our customers and staff safe. We are very much looking forward to welcoming back our customers to Retail Group.

To View our COVID-19 FAQs, click here.